Summary
Overview
Work History
Education
Skills
Certification
Roles And Responsibilities
References
Timeline
Generic

MARIA VILLALPANDO

Arvin,California

Summary

Highly organized and dependable candidate with a strong ability to manage multiple priorities while maintaining a positive attitude. Displays a willingness to take on additional responsibilities to meet team goals. Detail-oriented and valuable team player with exceptional organizational skills. Proven ability to handle multiple projects simultaneously, ensuring a high degree of accuracy throughout.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Premier Valley Medical Group
03.2023 - 02.2024
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

Medical Receptionist

Clinica Sierra Vista
12.2007 - 10.2019
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Obtained payments from patients and scanned identification and insurance cards.

Medical Records Clerk

Clinica Sierra Vista
11.2007 - 12.2007
  • Reviewed patient charts for accuracy and completeness, Processed incoming medical records requests, Maintained a secure filing system for confidential documents, Entered data into electronic health record systems, Scanned paper records into digital format, Responded to inquiries from patients, physicians and other healthcare providers regarding medical records, Retrieved patient medical records in response to requests from authorized personnel, Updated patient files with new medical information as needed, Monitored compliance with state and federal regulations regarding release of information

Education

Associate of Arts in Cardiac Sonography -

High Desert Medical College
Bakersfield, CA
08.2025

Certificate - Medical Assisting

Regional Occupational Center
Bakersfield, CA
06.1995

High School Diploma -

Nueva High School
Lamont, CA
06.1995

Skills

  • Bilingual
  • Telephone Etiquette
  • Front Desk Operations
  • Appointment Scheduling
  • Medical Terminology
  • Patient Registration
  • Microsoft Office
  • HIPAA Compliance
  • Insurance Verification
  • Payment Collection
  • Reminder calls
  • Problem-Solving

Certification

  • Introduction to Computers 2019 Certificate
  • Introduction to Microsoft Excel 2019 Certificate
  • Introduction to word 2019 Certificate
  • Keyboarding 1 Certificate
  • Keyboarding 2 Certificate
  • Machine Calculation Certificate

Roles And Responsibilities

  • Understanding of Medical Laws
  • Appointment Setting
  • Patient Callbacks
  • Co-Payment Collection
  • Telephone Etiquette
  • Appointment Scheduling
  • Front Desk Operations
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected copayments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Reviewed patient charts for accuracy and completeness.
  • Processed incoming medical records requests.
  • Maintained a secure filing system for confidential documents.
  • Entered data into electronic health record systems.
  • Scanned paper records into digital format.
  • Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
  • Retrieved patient medical records in response to requests from authorized personnel.
  • Updated patient files with new medical information as needed.
  • Monitored compliance with state and federal regulations regarding release of information.

References

References available upon request.

Timeline

Medical Receptionist

Premier Valley Medical Group
03.2023 - 02.2024

Medical Receptionist

Clinica Sierra Vista
12.2007 - 10.2019

Medical Records Clerk

Clinica Sierra Vista
11.2007 - 12.2007

Associate of Arts in Cardiac Sonography -

High Desert Medical College

Certificate - Medical Assisting

Regional Occupational Center

High School Diploma -

Nueva High School

Similar Profiles

CREATE PROFILE
MARIA VILLALPANDO