Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Maria Villalpando

Tracy,CA

Summary

Dedicated and results-oriented retail and hospitality management professional with over 25 years of progressive leadership experience in high-volume grocery retail and pet hospitality environments. Recognized for delivering outstanding customer service, cultivating high-performing teams, and consistently surpassing operational and financial goals. Bilingual in English and Spanish, with a hands-on leadership style, strong communication skills, and a proven ability to drive business growth while maintaining service excellence.

Overview

19
19
years of professional experience

Work History

General Manager

Wag Hotels
02.2023 - Current
  • Lead day-to-day operations for a busy pet hospitality facility, achieving growth and profitability goals.
  • Hire, recruit, and retain a high-performing team, including managers and associates.
  • Foster a culture focused on outstanding customer service, ensuring exceptional guest and pet care experiences.
  • Manage labor and operational costs to meet company profit and loss (P&L) objectives.
  • Collaborate with the executive team to develop, implement, and enforce operational policies and procedures.
  • Resolve employee and guest concerns with professionalism, promoting a positive work environment.
  • Prepare, justify, and manage the hotel’s annual operating budget.
  • Uphold the highest standards of animal care and facility safety.

Assistant Store Director

Safeway
11.2011 - 02.2023
  • Oversaw center store operations, contributing to over $600,000 in monthly sales.
  • Directed inventory management, shrink control, and merchandising execution.
  • Managed scheduling, labor planning, and staff development to ensure operational efficiency.
  • Enforced company policies and led employee performance evaluations, coaching, and corrective actions.
  • Partnered with department leads to meet and surpass financial and operational targets.

Floral Manager

Safeway
09.2006 - 11.2011
  • Directed all aspects of the floral department, including ordering, merchandising, and customer service.
  • Created custom floral arrangements for weddings, corporate events, and special occasions.
  • Coordinated product deliveries and maintained optimal inventory levels.
  • Supervised a small team, ensuring consistent quality and service excellence.

Education

General Educational Development (GED) -

Silicon Valley Adult Education
San Jose, CA
01.2018

Skills

  • Exceptional Customer Service Leadership
  • High-Volume Operations Management
  • Team Development & Employee Relations
  • Sales Forecasting & Inventory Control
  • Profit & Loss (P&L) Management
  • Bilingual: English & Spanish
  • Scheduling & Labor Management
  • Merchandising & Product Presentation
  • Conflict Resolution & Performance Management
  • Budget Planning & Administration

Timeline

General Manager

Wag Hotels
02.2023 - Current

Assistant Store Director

Safeway
11.2011 - 02.2023

Floral Manager

Safeway
09.2006 - 11.2011

General Educational Development (GED) -

Silicon Valley Adult Education

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