MARIA VILLALVA
Tamarac,FL
Summary
Summary:
Experienced professional with a diverse background encompassing sales, retail management, warehouse operations, and office administration. With over six years of hands-on experience, I have consistently excelled in customer service, inventory management, and providing administrative support. Currently pursuing a Bachelor's degree, I integrate academic insights with practical expertise to contribute effectively to team dynamics and organizational objectives. Recognized for strong interpersonal skills, adaptability, and a proactive approach to achieving results in varied professional settings.
Overview
7
7
years of professional experience
Work History
Sales Associate
CH Carolina Herrera
11.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Learning Ambassador
Amazon
09.2021 - 11.2022
- My duties working as a learning ambassador at an Amazon warehouse were training new associates and managing associates so they can fulfill their duties
- Interacting with drivers, giving them routes and help them with troubleshooting on the app.
- Served as a mentor teacher for new educators, providing guidance and support throughout their first year of teaching experience.
- Implemented innovative teaching methods, resulting in increased student comprehension and retention.
- Collaborated with colleagues to develop interdisciplinary units that reinforced key concepts across multiple subjects.
Key Holder
Calzedonia
01.2018 - 01.2021
- Responsible for opening and closing the store, assisting with operational procedures, and assisting other associates.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed store personnel by delegating tasks and supervising daily operations.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Office Assistant
President Supermarket
01.2017 - 07.2017
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Trained in-house users on advanced functionality of MS Word and Excel.
Education
Associate of Arts - Psychology
Broward College
Davie, FL12.2022
No Degree - Clinical Psychology
Florida International University
Miami, FL01.2025
Skills
- Fast Learner
- Bilingual
- Customer Service
- Problem-solving skills
- Teamwork and Collaboration
- Multi-tasking strength
Languages
Spanish
Native or Bilingual
French
Elementary
Catalan
Professional Working
Timeline
Sales Associate
CH Carolina Herrera
11.2022 - Current
Learning Ambassador
Amazon
09.2021 - 11.2022
Key Holder
Calzedonia
01.2018 - 01.2021
Office Assistant
President Supermarket
01.2017 - 07.2017
Associate of Arts - Psychology
Broward College
No Degree - Clinical Psychology
Florida International University
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