Maria Villarraga

Retail Store Manager

Cole Haan Shoes

Estero, FL

10.2012 - Current

Managed store organization, maintenance and purchasing functions.
Trained team members in successful strategies to meet operational and sales targets.
Resolved customer service issues promptly.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Completed routine store inventories.
Optimized store displays and appearance via strategic merchandising.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Answered questions about store policies and addressed customer concerns.
Maintained customer satisfaction with quick and professional handling of product returns.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Submitted orders for new inventory.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Examined merchandise to verify correct pricing and attractive displays.
Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
Kept orderly and accurate accounting records by monitoring sales documentation.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Submitted reports to senior management to aid in business decision-making and planning
Generated repeat business by developing and maintaining strong team of [10-15] employees devoted to customer service
Submitted reports to senior management to aid in business decision-making and planning.
Coordinated weekly conferences with store associates to communicate sales and customer service goals.
Performed nightly store and team performance audits.
Addressed and resolved strategy issues to support sales management and guide business direction.
Promoted business strategy by implementing improvements based on guest feedback.
Became a Part of the New Store Opening Team with the role of Operations Leader. Opened 10 stores and did several remodels.
Trained multiple new store managers for there stores.