Maria Villasana
McAllen,TX
Summary
Banking professional specializing in effective communication and meticulous attention to detail. Demonstrated success in resolving customer issues and surpassing sales targets through proactive promotion of bank products. Experienced Teller with strong cash handling skills and a solid foundation in general accounting and finance. Comprehensive knowledge of the banking industry enhances ability to deliver exceptional customer service and drive sales growth.
Overview
4
4
years of professional experience
Work History
Teller
Texas Regional Bank
McAllen, Texas
02.2025 - Current
- Processed customer transactions with accuracy and efficiency.
- Educated customers on available bank products and services.
- Handled customer complaints professionally, ensuring empathetic resolutions.
- Maintained confidentiality of customer records in compliance with company policies.
- Supported branch operations by managing administrative tasks effectively.
- Built and nurtured client relationships through personalized interactions.
- Delivered exceptional service to customers in-person and via telephone.
- Met or exceeded sales goals by promoting bank products during customer interactions.
Teller
IBC Bank
Edinburg, Texas
12.2023 - 10.2024
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and service requests.
- Collaborated with team members to enhance customer service experience.
- Handled customer complaints with professionalism and empathy.
- Supported branch operations by managing administrative tasks effectively.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained confidentiality of all customer records and information according to company policies.
Customer Service Representative
Doctors Hospital at Renaissance Health System
Edinburg, Texas
03.2022 - 11.2023
- Documented patient interactions and updated records in electronic health systems.
- Collaborated with medical staff to ensure smooth patient flow and care coordination.
- Managed incoming calls, directing them to appropriate departments as needed.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
Education
Diploma -
Edinburg High School
Edinburg, TX06-2022
Diploma -
South Texas College
McAllen, TXSkills
- Administrative support
- Problem resolution
- Effective communication
- Attention to detail
- Time management
- Banking expertise
- Strong work ethic
- Spanish proficiency
- Rapid data entry
- Goal-oriented focus
- Exceptional customer service
Languages
Spanish
Native/ Bilingual
Accomplishments
Top 10 Migrant Award
Timeline
Teller
Texas Regional Bank
02.2025 - Current
Teller
IBC Bank
12.2023 - 10.2024
Customer Service Representative
Doctors Hospital at Renaissance Health System
03.2022 - 11.2023
Diploma -
Edinburg High School
Diploma -
South Texas College