MARIA VILLEGAS
Soledad,CA
Summary
Accomplished and energetic Accounts Manager with a solid history of achievement in accounts. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include, Leading, Manage and Collecting. Friendly and enthusiastic Office Assistant with 2 years of specialization in customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Overview
15
15
years of professional experience
Work History
Eligibility Specialist
Social Services
King City, CA
11.2021 - Current
- Gathered financial information from clients regarding income, assets and debts.
- Processed client applications in accordance with established guidelines.
- Reviewed applications to verify client information and resolve discrepancies.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Analyzed financial information provided by applicants to verify income levels.
- Collaborated with other departments within the organization to ensure accurate processing of applications.
- Monitored client accounts for any changes that could impact eligibility requirements.
- Developed strategies to improve efficiency in the processing of applications and customer service delivery.
- Responded to client inquiries and concerns and escalated complex problems to department supervisors.
- Attended regular training sessions to stay up-to-date on new rules and regulations.
- Assessed potential fraud cases by conducting investigations into suspicious activities.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Researched case histories, court decisions, legal articles, statutes, codes, and other data pertinent to determination of eligibility.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Maintained positive working relationship with fellow staff and management.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
Administrative Coordinator
Nutrien Ag Solutions
Greenfield, CA
08.2017 - 10.2021
- Maintained comprehensive databases and filing systems, both electronic and paper, to ensure information is organized and easily accessible.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Resolved customer complaints or answered customers' questions.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Researched and prepared reports required by management or governmental agencies.
- Organized office supplies inventory and placed orders when necessary.
- Managed confidential employee and company documents, ensuring they are securely stored and handled.
- Prepared detailed reports and presentations for executive staff.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Served as the first point of contact for incoming calls and visitors, providing excellent customer service and directing inquiries appropriately.
- Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
- Developed tracking systems for departmental projects and initiatives.
- Developed successful filing system to increase ability to retain and recover documents, reports and records.
- Assisted in the preparation of presentations, reports and other documents as needed.
- Provided assistance during special projects or events as needed.
- Answered phones and routed calls to appropriate personnel.
Accounts Manager
Aarons Sales And Lease
Salinas, USA
06.2012 - 04.2017
- Leading, training, and managing other members of the account management team and dealing with any issues that may arise
- Responsible for managing several accounts and often being the face of the company to many clients
- Championing the customer/client at all levels internally and training Account Team to efficiently represent the customer
- Achieving high sales targets and goals while motivating account executives to do the same
- Building new business relationships using existing industry contacts
- Managing employer's client relationships and providing clients with excellent service and support
- Feeding back all suggestions
- Manage the Collections Process
- Act as a customer counselor by discussing benefits of timely lease agreement
- Plan and modify product configurations to meet customer needs
- Attend company training seminars to become familiar with product lines
Office Assistant
Valley Pride Realty
Soledad, USA
03.2010 - 05.2012
- Administrative professional eager to leverage 2 years of experience and to secure
- Highly organized, efficient and skilled in a variety of office support tasks
- Provide administrative and executive support within busy office
- Manage executive team's calendar; plan client meetings; prepare reports, and presentations; manage records; and administer database
- Earned 'outstanding' ratings on annual reviews
- Recognized for high-quality work, organizational strengths and exceptional customer services
- Maintaining a position of trust and responsibilities by keeping everything confidential
- Handle routine customers problems with professionalism
- Excelled within deadline-intensive environment, ensuring the accurate and on-time completion of all projects
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
- Maintain scheduling and event calendars
- Locate and attach appropriate files to incoming correspondence requiring replies
- Prepare and mail checks
- Order and dispense supplies
Education
High School Diploma -
Chalone High School
Soledad, CA06.2008
Skills
- Spanish Fluency
- Schedule Management
- Marketing
- Planning / Event Planning
- Adaptability
- Teamwork
- Creativity
- Data entry
- Microsoft Excel proficiency
- Excel functions
- Fax
- Judgment and Decision Making
- Social Perceptiveness
- Critical Thinking
- Learning Strategies
- Effective communication skills
- Microsoft powerapps
- Outlook configuration
- Customer service
- Cross-selling products and services
- Sales process
- Lead conversion strategies
- Active listening
Timeline
Eligibility Specialist
Social Services
11.2021 - Current
Administrative Coordinator
Nutrien Ag Solutions
08.2017 - 10.2021
Accounts Manager
Aarons Sales And Lease
06.2012 - 04.2017
Office Assistant
Valley Pride Realty
03.2010 - 05.2012
High School Diploma -
Chalone High School
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