Maria Villegas
LOS BANOS,CA
Summary
Dynamic and detail-oriented professional with extensive experience at Chapman Collision Center, excelling in customer service and office administration. Proven ability to enhance operational efficiency and resolve client inquiries with empathy. Skilled in data entry and appointment scheduling, fostering strong relationships and ensuring client satisfaction.
Overview
6
6
years of professional experience
Work History
Office Assistant
Chapman Collision Center
06.2012 - 06.2018
- Managed daily office operations, ensuring efficient workflow and task completion.
- Organized and maintained electronic and physical filing systems for easy access to documents.
- Assisted in scheduling appointments and coordinating meetings for team members.
- Responded to client inquiries via phone and email, providing timely information and support.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Customer Service Representative
Calliber Collision
06.2012 - 09.2012
- Resolved customer inquiries effectively, ensuring satisfaction and retention.
- Processed claims accurately, facilitating timely resolutions for clients.
- Collaborated with team members to enhance service delivery and efficiency.
- Utilized customer management software to document interactions and track follow-ups.
- Assisted in handling escalated issues, maintaining professionalism under pressure.
- Maintained knowledge of industry trends to address customer needs proactively.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Office Assistant
Allstate Insurance Co
04.2012 - 06.2012
- Managed daily office operations, ensuring efficient workflow and task completion.
- Organized and maintained electronic and physical filing systems for easy access to documents.
- Assisted in scheduling appointments and coordinating meetings for team members.
- Responded to client inquiries via phone and email, providing timely information and support.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Education
High School Diploma -
St. Louis High School
Las Vegas, NV05.2009
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Verbal communication
- Organizing and categorizing
- Dedicated team player
- Administrative support
- Office administration
- Appointment scheduling
- Professional and mature
- Strong problem solver
- Scheduling appointments
- Front office management
- Clerical support
- Scheduling
- Relationship building
- Valid Driver's license
- Team bonding
- Meticulous attention to detail
- Multi-line phone proficiency
- Payment processing
- Language fluency
- Bank deposit reconciliation
Languages
Spanish
Native or Bilingual
Timeline
Office Assistant
Chapman Collision Center
06.2012 - 06.2018
Customer Service Representative
Calliber Collision
06.2012 - 09.2012
Office Assistant
Allstate Insurance Co
04.2012 - 06.2012
High School Diploma -
St. Louis High School