Maria Viloria
Bethlehem
Summary
Reliable and customer-focused professional with experience in fast-paced service and clerical environments. Skilled at multitasking, staying organized under pressure, and creating positive guest experiences through clear communication and attention to detail.
Overview
6
6
years of professional experience
Work History
Server
urbano
10.2023 - Current
- Greeted guests, took orders, and delivered food and drinks in a friendly, efficient manner.
- Helped create a welcoming atmosphere and made sure guests had a great dining experience.
- Worked closely with teammates and kitchen staff to keep service running smoothly.
- Handled payments and checked in with tables to make sure everything was correct and enjoyable.
- Stayed organized and calm during busy shifts while keeping a positive attitude.
Shipping and Receiving Clerk
Barry Callebaut
09.2024 - 10.2025
- Managed daily inbound and outbound shipments, ensuring accurate and timely delivery of materials.
- Coordinated with drivers and warehouse teams to assign dock doors and maintain efficient workflow.
- Verified orders, inspected goods, and ensured compliance with GMP and SOP standards.
- Utilized Warehouse Management Systems (WMS), Google Suite, and RF scanners for accurate data entry and tracking.
- Maintained organized inventory records and resolved discrepancies quickly to support quality control.
- Demonstrated strong attention to detail, reliability, and teamwork in a fast-paced, regulated environment.
Clerk
WCD Warehouse
10.2023 - 03.2024
- Responsible for organizing, maintaining, and monitoring the warehouse stocks
- Responsible for receiving stocks, handling merchandise, and preparing outgoing shipments.
- Processed incoming and outgoing shipments accurately and efficiently.
- Maintained inventory levels through regular stock checks and organization.
Collections Agent
SGS COLOMBIA HOLDING SAS
06.2021 - 08.2021
- Act as liaison between businesses and customers to collect debts and resolve outstanding balances.
- Developing payment plans, locating debtors in order to begin the recovery process, and negotiating debt payments.
Customer Service Agent
SGS COLOMBIA HOLDING SAS
07.2020 - 10.2020
- Answered calls and emails regarding customer concerns
- Assisted customers experiencing problems with company service
Guest service
Hoteles de la 107
12.2019 - 03.2020
- Intern in the guest service area of the hotel ghl collection barranquilla
- My functions were performed with the reception of calls from the guests and outdoors to solve any concerns
Education
Bachelor - English as a second language
ESL lv 4
Northampton, PATourism Management
Atlantic University
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Madre Butler Educational Foundation
Skills
- Customer service
- Inventory management
- Data entry
- Shipment processing
- Team collaboration
- Problem resolution
- Time management
- Attention to detail
Courses
Digital apprenticeship courses | SENA VIRTUAL
Personal Information
Date of Birth: 07 November 2001
Languages
English: Language Proficiency: Advanced
Written Language Proficiency: Advanced
Institution: Madre Butler Educational Foundation
Spanish: Native
Timeline
Shipping and Receiving Clerk
Barry Callebaut
09.2024 - 10.2025
Clerk
WCD Warehouse
10.2023 - 03.2024
Server
urbano
10.2023 - Current
Collections Agent
SGS COLOMBIA HOLDING SAS
06.2021 - 08.2021
Customer Service Agent
SGS COLOMBIA HOLDING SAS
07.2020 - 10.2020
Guest service
Hoteles de la 107
12.2019 - 03.2020
Tourism Management
Atlantic University
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Madre Butler Educational Foundation
Bachelor - English as a second language
ESL lv 4