Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Empyrean

Uniontown,PA

Summary

Customer-focused professional offering strong background in hospitality. Stays on top of fast-paced work by diligently completing assignments and looks for opportunities to help others. Keeps strict compliance with health and safety requirements.

Overview

4
4
years of professional experience

Work History

Children's Ministry Director

Abundant Life Church Uniontown
Uniontown , PA
06.2021 - 08.2024
  • Assigned responsibilities and tasks to volunteers and staff members.
  • Interacted with parents and guardians of children participating in services, classes and events to build strong relationships and expand church membership.
  • Devised strategies to drive program growth, encouraging children to build and strengthen relationships with Jesus.
  • Helped students complete special assignments.
  • Monitored special group events and off-site field trips.
  • Modeled social, behavioral and physical skills to promote development and improve classroom management.

FRONT DESK/Concierge Specialist

Nemacolin Woodlands Resort
Uniontown, PA
08.2020 - 09.2021
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Resolved customer complaints in a professional manner while upholding company standards for service quality.
  • Assisted guests with special requests such as room upgrades or late checkouts.

Education

Some College (No Degree) - Elementary Education

Shippensburg University of Pennsylvania
Shippensburg, PA

Skills

  • Volunteer Recruitment
  • Teaching
  • Leadership
  • Parent Relationship Management
  • Administrative Leadership
  • Guest relations
  • Event coordination
  • Communication skills

Timeline

Children's Ministry Director

Abundant Life Church Uniontown
06.2021 - 08.2024

FRONT DESK/Concierge Specialist

Nemacolin Woodlands Resort
08.2020 - 09.2021

Some College (No Degree) - Elementary Education

Shippensburg University of Pennsylvania

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