Maria Vitela
Sacramento,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Behavior Technician
Amergis
Roseville, California
01.2025 - Current
- Facilitated social interactions between peers by providing verbal prompts or physical guidance when necessary.
- Supported clients in developing self-help skills such as dressing, toileting, eating independently .
- Understood autism spectrum disorder, associated behaviors and optimum treatments.
- Developed activity plans and instructional materials to assist with treatment.
- Exercised confidentiality and discretion to maintain HIPAA requirements.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Encouraged positive behavior by providing rewards or praise for desired behaviors.
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Member Care Representative
Wolborg and Michelson
Sacramento, CA
05.2024 - 01.2025
- Adhered to all applicable laws, regulations, and company policies.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Advised delinquent customers on strategies for debt repayment.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Updated account status and maintained accurate records of all collection activities.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
- Processed payments over phone and set up recurring drafts.
- Prepared documentation required for collection and repossession activities.
- Utilized collections software and databases for efficient account management.
Recruiting Specialist
Express Employment
Sacramento, CA
02.2023 - 01.2024
- Work with outside clients ranging from small businesses to enterprise-level organizations, to fill their staffing needs
- Formulate and post job openings on platforms such as Indeed and Ziprecruiter
- Field questions from interested applicants about open positions
- Conduct interviews and gather and deliver documentation from applicants to help employers make final decisions
- Managed onboarding process from offer acceptance to successful completion of onboarding program
Assistant Manager
Money Mart
Sacramento, CA
07.2021 - 01.2023
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Processed deposits, withdrawals, loan payments, cash advances, transfers and check cashing.
- Verified customer's identification for check cashing services.
Customer Service Representative
Luxer One
McClellan
05.2020 - 06.2021
- Resolved customer complaints promptly and efficiently.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Monitored calls to ensure compliance with company policies and procedures.
- Participated in the recruitment and selection process for new team members.
- Maintained strong call control and quickly worked through scripts to address problems.
- Resolved escalated customer inquiries in a timely manner.
- Navigated through computer systems to review information and respond appropriately to callers.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
HR Assistant
Luxer One
McClellan, CA
03.2018 - 05.2020
- Supported upper-level staffing personnel by scheduling interviews and proofreading job postings
- Acted as a resource for employees on benefits programs, wellness programs, and company policies
- Handled sensitive and confidential employee information with complete discretion.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Interviewed job applicants to obtain and verify information for screening and evaluation.
- Coordinated new employee onboarding with orientation scheduling and preparation.
Education
High School Diploma -
CkMcClatchy H.S
06.2004
Skills
- Recruitment
- Process Development
- Onboarding
- Compensation and benefits
- Talent Management
- Project Management
- Data Analysis
- Candidate Pipeline Management
- Networking and applicant sourcing
- New Hire Orientation
- Yardi software proficiency
- Regulatory compliance understanding
- Datasafe
- Debt Manager
- Dialer
- Bill matrix
- Customer Service
- Collections
- Intervention management
- Instructional techniques
- Record keeping
- Crisis management and prevention
- Behavior management
- Data collection
- Problem-solving
- Sensory integration support
- Social skills development
- Conflict resolution
- Picture exchange communication system
- Verbal de-escalation
- Behavior assessment
- Augmentative communication devices
- Nonverbal communication
Timeline
Behavior Technician
Amergis
01.2025 - Current
Member Care Representative
Wolborg and Michelson
05.2024 - 01.2025
Recruiting Specialist
Express Employment
02.2023 - 01.2024
Assistant Manager
Money Mart
07.2021 - 01.2023
Customer Service Representative
Luxer One
05.2020 - 06.2021
HR Assistant
Luxer One
03.2018 - 05.2020
High School Diploma -
CkMcClatchy H.S