Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Maria Vlahos

Pittsburgh,PA

Summary

Seeking to utilize Management and Human Resource knowledge and abilities to contribute at a growth-oriented company. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

24
24
years of professional experience

Work History

Store Manager

Starbucks
Pittsburgh, PA
01.2024 - Current
  • Developed strategies to increase the customer base, boost store traffic, and enhance profitability.
  • Achieved sales targets through the training, motivation, mentorship, and feedback provided to the store team.
  • Contributed to the recruitment, hiring, and training of team members.
  • Enhanced sales through the creation of innovative visual merchandising displays and strategic store layouts. Approved regular payroll submissions for employees.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Trained sales associates on product specifications, sales incentives, and effective selling techniques, which resulted in a substantial improvement in customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Oversaw the financial elements of store operations, encompassing budget formulation, expenditure monitoring, and precise record maintenance, to uphold financial accountability.
  • Efficiently managed purchasing, sales, marketing, and customer account operations.
  • Monitored daily cash discrepancies, inventory shrinkage, and drive-offs.
  • Optimized labor scheduling to align with store requirements, ensuring adherence to budget constraints, and maximizing productivity without sacrificing service quality.

Director of Operations

CCAB
03.2018 - 01.2024
  • Directed the operations and logistics of a multi-million dollar business.
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
  • Managed day-to-day operations of a large staff in multiple departments.
  • Coordinated activities between different departments to ensure successful completion of projects.
  • Analyzed financial data to make informed decisions on cost savings initiatives.
  • Created policies and procedures for improved workflow processes.
  • Provided leadership and guidance to subordinate managers and supervisors.
  • Maintained budgeting documents for accurate tracking of expenses.
  • Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
  • Oversaw the implementation of new technology solutions designed to streamline processes.
  • Identified areas where process improvements could be made resulting in increased productivity.
  • Ensured compliance with applicable laws, regulations, industry standards.
  • Analyzed data trends and identified potential risks or opportunities associated with operations.
  • Communicated clear and consistent messages regarding departmental goals to produce desired results.
  • Assessed reports and adjusted workflows to realign with targets.

Director

Two Chicks, LLC
06.2010 - 02.2018
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Managed budgeting and financial planning processes for the organization.
  • Identified opportunities for improvement in operational performance metrics.
  • Developed policies and procedures to ensure compliance with corporate standards.
  • Monitored market conditions and competitor activities to inform business decisions.
  • Provided guidance on legal matters related to contracts or intellectual property rights.
  • Spearheaded a marketing campaign that acquired more exposure for the company and contributed to increased sales of 12.3%

General Manager

Franco's Restaurant
01.2001 - 01.2010
  • Manage and direct staff of 43 and provide operational oversight for all daily business functions and customer service standards to support sustained profitability
  • Perform payroll administration, plan and prepare work schedules, delegate assignments, maintain accounts payable/receivable, and address any customer service or employee relations issues

Education

M.B.A. - Business Administration

University of Pittsburgh-Pittsburgh Campus
Pittsburgh

Skills

  • Profit & Loss
  • Tax Experience
  • Financial Report Writing
  • Accounts Payable
  • Budgeting
  • Accounts Receivable
  • Office Management
  • Benefits Administration
  • Human Resources Management
  • Event Planning
  • Management
  • Catering
  • Bookkeeping
  • POS
  • Operations Management
  • Communication skills
  • Hospitality
  • Microsoft Excel
  • Microsoft Office
  • ADP
  • Social media management
  • Recruiting
  • Administrative Management
  • Time management abilities
  • Cost Control
  • Scheduling
  • Performance Improvements
  • Customer Service
  • Staff training/development
  • Inventory Tracking and Management
  • Recruitment
  • Employee Relations
  • Resource Allocation

Assessments

  • Recruiting, Proficient, 12/01/22
  • Management & leadership skills: Planning & execution, Proficient, 06/01/22
  • Written communication, Proficient, 07/01/22
  • HR: Compensation & benefits, Proficient, 08/01/22
  • Attention to detail, Proficient, 12/01/22
  • Sales skills, Proficient, 11/01/22
  • Work style: Professionalism, Proficient, 07/01/22
  • Principles of accounting, Proficient, 11/01/22
  • Supervisory skills: Motivating & assessing employees, Proficient, 07/01/22

Timeline

Store Manager

Starbucks
01.2024 - Current

Director of Operations

CCAB
03.2018 - 01.2024

Director

Two Chicks, LLC
06.2010 - 02.2018

General Manager

Franco's Restaurant
01.2001 - 01.2010

M.B.A. - Business Administration

University of Pittsburgh-Pittsburgh Campus

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Maria Vlahos