Summary
Overview
Work History
Education
Skills
LNGG
Awards
Timeline
Generic

Maria Wales

Bonney Lake

Summary

Strategic and results-driven operations leader with 15+ years of progressive experience in property management and team leadership. Proven ability to drive occupancy, streamline operations, and ensure regulatory compliance across multi-site portfolios. Recognized for outstanding performance, collaborative leadership, and a commitment to resident satisfaction.

Overview

21
21
years of professional experience

Work History

Area Director of Property Operations

Mercy Housing
08.2024 - Current
  • Lead operations for a multi-site affordable housing portfolio, ensuring compliance, financial performance, and resident satisfaction.
  • Achieved rent collection and occupancy benchmarks across all properties.
  • Oversaw budget development and contract negotiations, ensuring cost-effective operations.
  • Directed hiring, training, and performance management for site teams.
  • Fostered strong internal and external partnerships to support community goals.
  • Championed customer service excellence and resident engagement initiatives.
  • Led strategic initiatives to enhance housing stability and community engagement.
  • Directed operational efficiency across multiple housing developments, ensuring compliance with regulatory standards.
  • Oversaw budget management processes, optimizing resource allocation for maximum impact on resident services.
  • Developed and executed training programs for staff, enhancing service quality and operational capacity.
  • Created a culture of accountability among staff members by setting clear expectations regarding job responsibilities and performance goals consistent with company values.
  • Developed comprehensive training programs for employees to enhance skills development and career progression opportunities.
  • Improved customer satisfaction ratings by reinforcing a customer-centric approach within the area teams.

Property Manager (150 Units)

Mercy Housing
02.2020 - 08.2024
  • Managed day-to-day operations of a 150-unit community, including leasing, maintenance, and resident services.
  • Supervised a team of 5, driving performance through coaching and accountability.
  • Increased rent collection rates and reduced delinquency through proactive follow-up.
  • Developed annual budgets and monitored financial performance, achieving cost savings.
  • Ensured compliance with Fair Housing and regulatory requirements.
  • Oversaw daily operations of multiple residential properties, ensuring compliance with regulatory standards.
  • Developed and implemented property management strategies to enhance resident satisfaction and retention.
  • Coordinated maintenance schedules and vendor relationships to optimize service delivery and efficiency.
  • Implemented resident engagement programs, enhancing community involvement and strengthening tenant relationships.

Assistant Property Manager

Mercy Housing
12.2010 - 02.2020
  • Supported leasing, resident relations, and compliance processes.
  • Acted as Community Manager in supervisor's absence.
  • Processed applications, maintained records, and ensured timely communication with applicants.

Relocation Coordinator (One-Year Lease-Up)

Mercy Housing
12.2009 - 12.2010
  • Coordinated tenant relocations during property renovations.
  • Served as liaison between tenants, contractors, and property staff to ensure smooth transitions.

Office Manager

Poblano Carpet Cleaning
11.2006 - 06.2009
  • Oversaw HR functions, staff scheduling, and expense tracking.
  • Led recruitment, onboarding, and training for new hires.
  • Maintained employee records and performance evaluations.

Leasing Agent

Mercy Housing
06.2004 - 11.2006
  • Managed leasing efforts, resident retention, and community outreach.
  • Designed marketing campaigns and maintained high occupancy rates.

Education

High School Diploma -

Thomas Jefferson High School
Auburn, WA
06.2003

Skills

  • Property management
  • Budget Management
  • Regulatory Compliance
  • Effective team leadership
  • Resident engagement
  • Yardi & Onesite
  • Staff Development
  • Preventative Maintenance
  • Fluent in English and Spanish
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Yardi
  • Onesite

LNGG

Fluent in Spanish

Awards

Mercy Spirit Award for Outstanding Performance – 2021

Timeline

Area Director of Property Operations

Mercy Housing
08.2024 - Current

Property Manager (150 Units)

Mercy Housing
02.2020 - 08.2024

Assistant Property Manager

Mercy Housing
12.2010 - 02.2020

Relocation Coordinator (One-Year Lease-Up)

Mercy Housing
12.2009 - 12.2010

Office Manager

Poblano Carpet Cleaning
11.2006 - 06.2009

Leasing Agent

Mercy Housing
06.2004 - 11.2006

High School Diploma -

Thomas Jefferson High School

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