MARIA WALKER
New Haven
Summary
A highly motivated team leader with 5+ years of experience leading teams to success. Proven track record of delivering projects on time and within budget while driving employee engagement and productivity. Possesses strong leadership, problem-solving, and communication skills, focusing on providing exceptional customer service.
Overview
24
24
years of professional experience
Work History
Team Lead
Parker Hannifin
01.2018 - Current
- Established as a reliable resource for staff members troubleshooting complex administrative and training issues promptly
- Initiated timely response to emails, voicemails and written correspondence
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance
- Managed conflict resolution among team members, fostering a positive and collaborative work environment
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Coordinated resources effectively to meet project deadlines and achieve desired results
- Created and managed project plans, timelines and budgets
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly
- Generated reports detailing findings and recommendations
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development
- Collected, arranged, and input information into database system
- Evaluated staff performance and provided coaching to address inefficiencies
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members
- Developed effective improvement plans in alignment with goals and specifications
- Frequently inspected production area to verify proper equipment operation
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers
- Educated staff on organizational mission and goals to help employees achieve success
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges
- Optimized resource allocation to maximize overall team output while minimizing costs
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
Manager
VIPS
08.2000 - 05.2015
- Develop relationships and communicate with customers, site managers, developers, land owners, authorities, utility representatives, or residents
- Estimate costs associated with operations, including repairs or preventive maintenance
- Manage warranty repair or replacement services
- Recruit or select wind operations employees, contractors, or subcontractors
- Establish goals, objectives, or priorities for wind field operations
- Maintain operations records, such as work orders, site inspection forms, or other documentation
- Monitor and maintain records of daily facility operations
- Order parts, tools, or equipment needed to maintain, restore, or improve wind field operations
- Prepare wind field operational budgets
- Provide technical support to wind field customers, employees, or subcontractors
- Supervise employees or subcontractors to ensure quality of work or adherence to safety regulations or policies
- Track and maintain records for wind operations, such as site performance, downtime events, parts usage, or substation events
- Train or coordinate the training of employees in operations, safety, environmental issues, or technical issues.
Education
Technician in tourist accommodation -
Madrid, Community of MadridE.S.L. Certifice -
Gateway Community College
New Haven, CTBusiness management associate degree -
Gateway Community College
New Haven, CT09.2024
Businnes Cooperative intherships -
CT. State University
05.2024
Associate of Science -
C.C.C.
Madrid, Community of Madrid03.2004
High School Diploma -
Colegio Fiscal Luis Bonini Pino
Guayaquil, Guayas01.2000
Skills
- Team Supervision
- Client Service
- Performance Improvement
- Technical Support
- Analytical Thinking
- Conflict Resolution
- Staff Training
- Complex Problem-Solving
- Work Planning
- Issue Resolution
- Lean Manufacturing
Timeline
Team Lead
Parker Hannifin
01.2018 - Current
Manager
VIPS
08.2000 - 05.2015
Technician in tourist accommodation -
E.S.L. Certifice -
Gateway Community College
Business management associate degree -
Gateway Community College
Businnes Cooperative intherships -
CT. State University
Associate of Science -
C.C.C.
High School Diploma -
Colegio Fiscal Luis Bonini Pino