Summary
Overview
Work History
Education
Skills
About Me:
Timeline
Maria Washburn

Maria Washburn

Bilingual Medical Billing Specialist
Moorpark,CA

Summary

I began my medical office experience at MDI in Thousand Oaks as a part-time postion in the evening. I continued acquiring medical office procedure hands on experience. The change in management and merger of MDI with RadNet, having different values, sent me on a course to Westlake Medical Hospital as a radiology secretary. I throughly enjoyed the versatility of tasks, procedures and patient care. The closure of Westlake Medical Hospital, routed me to Conejo Women's Medical Center. With the help of a friend employed at Conejo Women's Medical Center. She was leaving to pursue a nursing degree and offered me her position. I interviewed for the position and 13 years later I had maxed out my pay with the practice and no other advancing position were available without pursuing school mandates. My sister working at CMS, Inc, a radiology medical billing company, alerted me to billing associate positions available. I submitted my application. I interviewed and was hired. Our CMS, Inc was merged with XiFin in 2022. As the pandemic changed our way of life it also change how we would find a solution to keep our claims moving. We changed to working from home, as so many other employers did the same. I primarily work from home but 4 hours on Thursday's. I drive into the office in Simi Valley. We continue with the same efficiency, professionalism and patient values.

I am looking to acquire another source of employment. I have high standards with the work I produce. I want patient's information to reflect accuracy to get the quickest turnaround on my claims.

I am looking to subsidize my finances, the flexibility and same work ethics and values. I consider myself as a long term asset.

I look forward to hearing from you.

Respectfully,

Maria G. Washburn

Overview

36
36
years of professional experience
2
2
years of post-secondary education

Work History

Medical Billing Specialist

XIFIN
Simi Valley, CA
01.2008 - Current
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Reviewed patient records, identified medical codes and created invoices for billing purposes.
  • Located errors and promptly refiled rejected claims.
  • Precisely evaluated and verified benefits and eligibility.
  • Prepared billing correspondence and maintained database to organize billing information of Medicare, Medicare Advantage HMO, Medi-Cal /Medi-Cal HMO, Commercial PPO/HMO, W/C, P.I.
  • Communicated effectively and extensively with other departments to resolve claims issues.
  • Evaluated patients' financial status and established appropriate payment plans.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Filed and updated patient information and medical records.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Adhered to established standards to safeguard patients' health information.
  • Use of Imagine Software, MediTech, MicroSoft Word and Outlook



Patient Service Representative

Conejo Women's Medical Center, Inc
Thousand Oaks, CA
05.1995 - 01.2008
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Reviewed daily care slips for doctors.
  • Generated monthly statements to check outstanding balances.
  • Used [Software] to schedule appointments.
  • Explained plans for treatment and payment options.
  • Compiled and reviewed medical charts.
  • Educated patients on medicine and at-home healthcare tools.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Facilitated communication between patients and various departments and staff.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Use of Medi-Tech, Microsoft Word, typewriter, copier, multi-line phone system w/ P.A. throughout clinic.

Radiology Secretary

Westlake Medical Hospital
Westlake Village, CA
08.1990 - 05.1995
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Implemented cross referencing index card file and micro fische for organizing medical record files. Insuring no duplication of files.
  • Organized insurance billing and hospital facesheets for the radiologist billing service.
  • Preparation of patient's medical record data for film studies.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments of CT, MRI, Nuc Med, Xray, Ultarsound to include biopsies, Mammogram to include biopsies.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow. Prep kits and intructions were followed.
  • Obtained from patients and scanned identification and insurance cards.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Use of Medi-Tech, Micro Fische, Typewriter, Copier, Multi Phone lines with P.A. system throughout the hospital.


Medical Receptionist

Medical Diagnostic Imaging, Inc.
Thousand Oaks, CA
03.1987 - 08.1990
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Checked patient insurance, demographic and health history to keep information current.
  • Enhanced office productivity by handling high volume of callers per day.
  • Completed patient referrals to other medical specialists.
  • Supported office staff and operational requirements with administrative tasks.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Completed and filed financial documentation for accounting purposes.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Use of Medi-Tech software, typewriter, copier

Education

No Degree -

Royal High School, Simi Valley, CA
06.1981 -

GED -

Simi Valley Adult School And Career Institute, Simi Valley, CA
11.1980 - 11.1981

Certificate - Medical Offices Procedures And Medical Terminology

Simi Valley Adult School And Career Institute, Simi Valley, CA
11.1981 - 06.1982

No Degree - Associates General

Moorpark College, Moorpark, CA
05.2001 -

Skills

Professional Billing HCFA CMS-1500

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About Me:

I am a widowed mother of 3 children and 2 grandchildren. I live in Moorpark, California with my two dogs, Gussie and Myla. 

I am energetic, postive and outgoing. I enjoy family time, hiking, walking, sewing/crafting, reading, traveling, beach lazy days.

Timeline

Medical Billing Specialist - XIFIN
01.2008 - Current
Moorpark College - No Degree, Associates General
05.2001 -
Patient Service Representative - Conejo Women's Medical Center, Inc
05.1995 - 01.2008
Radiology Secretary - Westlake Medical Hospital
08.1990 - 05.1995
Medical Receptionist - Medical Diagnostic Imaging, Inc.
03.1987 - 08.1990
Simi Valley Adult School And Career Institute - Certificate, Medical Offices Procedures And Medical Terminology
11.1981 - 06.1982
Royal High School - No Degree,
06.1981 -
Simi Valley Adult School And Career Institute - GED,
11.1980 - 11.1981

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Maria WashburnBilingual Medical Billing Specialist