Maria Washington
Conroe,TX.
Summary
Professional employment within an organization that respects my years of successful customer service experience as well as my educational achievements.
Overview
16
16
years of professional experience
Work History
Bilingual Remote Call Center Specialist II
COMMUNITY HEALTH CENTER
07.2022 - Current
- Assist with employee training for both new and current Customer Care Specialists
- Monitor the call center team chat, respond to questions, and provide guidance
- Provide support with agenda-setting and presentations at team meetings as well as assistance in projects as subject matter specialist; make recommendations for process improvements
- In the absence of a senior Customer Care Specialist, may carryout, assign, or oversee work and any additional tasks and projects
Bilingual Remote Call Center Specialist
03.2021 - 07.2022
- Provided consistent, reliable client support to internal and external stakeholders
- Provided quality customer care services to clients via booking appointments, responding to inquiries, and coordinating prescription-related healthcare services
- Ensured excellent customer care through knowledge of insurance billing practices and maintaining patient confidentiality
IRS Bilingual Customer Service Representative
MAXIMUS, REMOTE
09.2020 - 03.2021
- Delivered fast, friendly, and knowledgeable service for routine questions
- Asked probing questions to determine client needs and accurately resolve their concerns
- Utilized bilingual skills to help customers of Spanish-speaking backgrounds open up and explain their concerns
Bilingual Elementary Teacher
CLEVELAND ISD
08.2020 - 09.2020
- Facilitated instruction to Spanish-speaking students in the areas of Reading, Writing, and Social Studies
- Developed lesson plans based on state educational standards
- Consulted with parents regarding their children’s educational needs and progress
Bilingual Remote Client Experience Associate
AT HOME
09.2016 - 08.2020
- Worked from home providing inbound customer service for over thousands of various contractors
- Provided customer service/assistance – assisting customers with relaying messages, setting appointments, placing orders and providing information
- Bilingual skills to assist non-English speaking customers.
Bilingual Sales Agent
ALORICA – REMOTE
11.2012 - 12.2016
- Worked from home providing inbound customer service for various contractors for West at Home
- Upselling to all customers and meeting their needs with product details
- Provided customer service/assistance – assisting customers with product purchases and/or returns
- Used bilingual skills to assist non-English speaking customers.
Sales Associate
DILLARD’S – SAN ANGELO
10.2008 - 11.2012
- Assisted customers with opening new charge accounts
- Met sales quotas – upsold to all customers and met their needs with product details
- Provided customer service/assistance
- Created product displays and models to increase visibility of merchandise
Assistant Manager
ALLSUP’S – SAN ANGELO
10.2007 - 10.2008
- Supervised and trained new employees; created employees’ weekly schedules
- Audited registers to ensure that register balances accurately corresponded to fuel purchases and merchandise sales
- Accountable for making deposits to the bank promptly and getting change for the store accurately
- Ordered inventory for the store according to the budget and checked inventory with vendors
- Performed payroll duties for subordinate employees.
Education
Masters of Business Administration -
ANGELO STATE UNIVERSITY
San Angelo, TXBachelors of Business Administration - General Business
SAM HOUSTON STATE UNIVERSITY
Huntsville, TXAssociate of Science Degree -
HOWARD COLLEGE
San Angelo, TXLicenses and Certifications - Notary Public/ Loan Signing Agent, Texas -
Skills
- Skills Summary
- Managing Staff
- Product Sales
- Opening Charge Accounts
- General Office Skills
- Computer Savvy
- Customer Service
- Training Staff
- Upselling
- Customer Relationships
- Leadership
- Product Displays
- Interpersonal Skills
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Remote Call Center Specialist II
COMMUNITY HEALTH CENTER
07.2022 - Current
Bilingual Remote Call Center Specialist
03.2021 - 07.2022
IRS Bilingual Customer Service Representative
MAXIMUS, REMOTE
09.2020 - 03.2021
Bilingual Elementary Teacher
CLEVELAND ISD
08.2020 - 09.2020
Bilingual Remote Client Experience Associate
AT HOME
09.2016 - 08.2020
Bilingual Sales Agent
ALORICA – REMOTE
11.2012 - 12.2016
Sales Associate
DILLARD’S – SAN ANGELO
10.2008 - 11.2012
Assistant Manager
ALLSUP’S – SAN ANGELO
10.2007 - 10.2008
Masters of Business Administration -
ANGELO STATE UNIVERSITY
Bachelors of Business Administration - General Business
SAM HOUSTON STATE UNIVERSITY
Associate of Science Degree -
HOWARD COLLEGE
Licenses and Certifications - Notary Public/ Loan Signing Agent, Texas -
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