Maria Williams
Sacramento
Summary
Dynamic and results-driven professional with extensive experience, excelling in customer service and dispatch operations. Proven ability in quick decision-making and problem-solving, consistently achieving high dispatch efficiency and customer satisfaction. Skilled in data entry and maintaining meticulous records, fostering strong client relationships through effective communication and attention to detail.
Overview
23
23
years of professional experience
Work History
Lead Dispatcher/Customer Service
Material Transport
10.2004 - Current
- Assisted in coordinating daily dispatch operations for optimal route efficiency.
- Supported team in tracking shipments using dispatch software systems.
- Learned safety protocols and compliance measures to ensure secure operations.
- Facilitated communication between drivers and management for timely deliveries.
- Adapted quickly to changing schedules and priorities in fast-paced environment.
- Provided administrative support by maintaining accurate logs of dispatched vehicles.
- Observed and reported on operational challenges to improve workflow efficiency.
- Participated in training sessions to enhance knowledge of dispatch procedures and tools.
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Reduced errors in dispatch assignments by prioritizing accuracy and attention to detail in all tasks.
- Monitored system performance and implemented improvements as needed, maintaining the highest level of service for clients.
- Participated in recruitment efforts for new dispatch staff members, conducting interviews and evaluating potential candidates based on their skills and experience levels.
- Served as a liaison between drivers, clients, and internal teams to resolve issues or concerns quickly and effectively.
- Contributed towards positive client relationships through timely and professional communication, managing expectations, providing necessary information and updates.
- Collaborated with management to develop strategic plans for growth and expansion within the company''s geographic area.
- Implemented scheduling optimization strategies that maximized resource utilization while minimizing operational costs.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Answered phone calls and responded to customer emails.
- Monitored flow of paperwork and directed information to appropriate departments.
- Received new orders, prepared documentation, and assigned personnel.
- Preserved accurate records of dispatched orders, deliveries and receipts.
Customer Service/Dispatcher
Basalite Concrete Products
07.2002 - 09.2004
- Coordinated dispatch of service requests, optimizing response times and resource allocation.
- Trained new dispatch staff on operational procedures and customer service protocols.
- Mentored junior team members in problem-solving techniques and customer engagement strategies.
- Provided ongoing training and mentorship to new dispatchers, fostering a culture of continuous improvement.
- Consistently met deadlines under pressure while maintaining attention to detail in a fast-paced environment.
- Resolved conflict situations professionally, resulting in positive outcomes for both customers and the organization.
- Maintained open communication channels with management, providing regular updates on dispatcher performance and operational challenges.
- Ensured accurate record-keeping by maintaining detailed logs of all dispatched jobs, technician assignments, and completed tasks.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored flow of paperwork and directed information to appropriate departments.
Education
No Degree - Certified Health Coach
Institute of Integrative Nutrition
Online01-2021
Skills
- Quick decision making
- Prioritizing calls
- Motivational skills
- Data entry
- Problem-solving
- Customer service
- Delegating work
- Time management
- Attention to detail
- Policy enforcement
Timeline
Lead Dispatcher/Customer Service
Material Transport
10.2004 - Current
Customer Service/Dispatcher
Basalite Concrete Products
07.2002 - 09.2004
No Degree - Certified Health Coach
Institute of Integrative Nutrition
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