Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Maria Williams

Manager / Leader
Charlotte,NC

Summary

-Self-starter, detailed oriented with high standards for all tasks regardless of size. I am an outstanding customer service provider which i have gained through my years of experience in many fields and by having the ability to work with and engage with many different ethnic groups.

-Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

-Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

-Reliable, flexible with a willingness to learn and improve. Training professional with history of optimizing training programs to improve organizational performance and employee engagement. Known for delivering impactful training solutions that align with business objectives. Strong focus on team collaboration and adapting to evolving needs, ensuring reliable performance and consistent results.

-Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

- Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

- Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience
10
10
years of post-secondary education

Work History

Training Manager

ABM Industries / Aviation
09.2024 - 04.2025
  • Tested all training software and hardware prior to commencing training programs.
  • Stayed abreast of industry trends and emerging best practices in talent development, ensuring the organization maintained a competitive edge in workforce capabilities.
  • Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Collaborated with department heads to align training programs with organizational goals, ensuring relevancy and impact.
  • Improved compliance with industry regulations through development and delivery of specialized compliance training programs.
  • Customized leadership development programs for emerging leaders, preparing them for future managerial roles.
  • Conducted training courses and prepared videos for long-term use.
  • Coordinated and prioritized required training courses for 400+ employees.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Selected and assigned instructors to conduct specific training programs.
  • Monitored and evaluated training performance to determine quality and cohesiveness.

Trainer

ABM Industries / Aviation
10.2023 - 09.2024
  • Assisted with Start-Up and launching of new operation in new city.
  • Assisted with airport badging process for new hires and re-badging of agents transferring from preexisting company.
  • Assisted with multiple hiring events (scheduling, drug testing, gathering information for background testing) etc.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Advanced organizational goals through strategic development of training initiatives aligned with company objectives.
  • Elevated participant engagement by developing interactive training modules.
  • Promoted culture of continuous improvement by initiating regular training feedback loops.
  • Trained and mentored 10-40 new personnel hired to fulfill various roles.
  • Facilitated virtual, in-person and blended learning sessions.
  • Developed and implemented successful onboarding program.

Owner and Operator

MISS BUBBLES Cleaning Professionals
10.2011 - 09.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Improved team productivity by introducing innovative project management tools and techniques.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
  • Reduced equipment downtime by troubleshooting issues and performing timely repairs.
  • Maintained organized work area by cleaning and removing hazards.
  • Inspected products and machines to maintain quality and efficiency.
  • Assembled products according to changing daily work orders and specific customer needs.

Ops Supervisor

UPS
10.2018 - 01.2020
  • Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
  • Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high standards for quality and safety.
  • Increased customer satisfaction by implementing service improvements based on feedback analysis.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Assisted with pay-role and time keeping discrepencies
  • Analyzed and reported on key performance metrics to senior management.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Supervisor

State Fair of Texas
09.2015 - 11.2018
  • Managed and supervised ticket handlers at main gates entrance.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members and or customers promptly, maintaining a harmonious working environment conducive to productivity.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.

Customer service & Acquisition Representative

Aegis Communications Group / TXU Energy
08.2008 - 01.2011
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Contributed to team sales goals by upselling products and services to customers.
  • Thrived in call center setting and quickly promoted to lead position.
  • Collected, arranged, and input information into database system.

Inflight crew member /Regional Flight Attendant

US Airways Express/Piedmont Airlines
05.2006 - 01.2008
  • Adhering to the needs of passengers during inflight by answering questions and providing the best advice to ensure the customers experience is a positive one.
  • Interacting with flight deck crew members to ensure safety and updating passengers throughout course of flight.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.

Education

No Degree - Travel Agent

Caliber Training Institute
Manhattan, NY
04.2005 - 11.2011

High School Diploma -

Signal Hill Comprehensive School
Trinidad And Tobago
09.1997 - 07.1999

High School Diploma -

Elizabeths College
Trinidad And Tobago
09.1999 - 07.2001

Skills

  • Self-Motivated
  • Attention to detail
  • Flexible
  • Excellent communicative and organizational skills
  • Discreet and confidential
  • Mentorship
  • Team Leader

Accomplishments

  • Trained more than 300 full time associates and 50 flex-time associates.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 8+ staff members.
  • Drastically increased the quality performance by revising and customizing training information and on the job training procedures.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemoteHybrid

Timeline

Training Manager

ABM Industries / Aviation
09.2024 - 04.2025

Trainer

ABM Industries / Aviation
10.2023 - 09.2024

Ops Supervisor

UPS
10.2018 - 01.2020

Supervisor

State Fair of Texas
09.2015 - 11.2018

Owner and Operator

MISS BUBBLES Cleaning Professionals
10.2011 - 09.2024

Customer service & Acquisition Representative

Aegis Communications Group / TXU Energy
08.2008 - 01.2011

Inflight crew member /Regional Flight Attendant

US Airways Express/Piedmont Airlines
05.2006 - 01.2008

No Degree - Travel Agent

Caliber Training Institute
04.2005 - 11.2011

High School Diploma -

Elizabeths College
09.1999 - 07.2001

High School Diploma -

Signal Hill Comprehensive School
09.1997 - 07.1999