Maria Williford
LANCASTER,CA
Summary
I am strategic, and experienced in creative thinking and problem-solving.
I have an engaging and pleasant personality with expertise to improve customer relationships.
I am organized and dependable. Successful at managing multiple priorities with a positive attitude.
I am willing to take on added responsibilities to meet team goals.
I am hardworking and passionate with strong organizational skills.
I am ready to help the team achieve its goals.
I have excellent communication and good judgment.
I am an experienced entrepreneur with over 28 years of experience in customer service.
I have an excellent reputation for resolving problems and improving customer satisfaction.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Director
Beauty-Full-Circle Non-profit, Founder
Lancaster, CA
07.2022 - Current
- Work closely with organizational leadership and board of directors to strategically affect the operational direction.
- Monitor office workflow and administrative processes to keep operations running smoothly.
- Delegate assignments based on plans, project needs, and knowledge of individual team members.
- Develop impactful and strategic partnerships with clients to drive business development.
- Assist with creation of marketing strategy and advertising used to promote company to community members.
Notary Signing Agent
NSA PLUS Mobile Notary, Owner
06.2021 - Current
- Checked documents and identified credentials for all parties.
- Administered oath to document signers to obtain affirmation of truth.
- Updated journal with names and dates for permanent record.
- Looked for signs of fraud or coercion and refused notarization.
- Meet with clients in the home environment to witness signings.
- Meet with clients at escrow office to facilitate loan signings
- Looked for signs of fraud or coercion and refused notarization when necessary
- Ordered office supplies while adhering to fixed office budget.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Cosmetologist
Self-employeed
California City & Lancaster , CA
08.1995 - 05.2017
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Processed payments, entering sales in register for prompt customer service.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Created marketing advertisements to increase awareness of services and boost sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Consistently received positive performance reviews from guests.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Offered professional cuts, color services and extensions to salon customers.
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
- Answered phone calls and emails to schedule client appointments.
- Kept detailed records of customer information and services provided to increase return customers.
- Styled hair and applied make-up for large events such as proms, pageants, weddings, and annual fashion shows.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Increased salon profit through upselling products and providing personalized care for return visitors.
Salon Owner/Operator
TeamWorks Salon
California City, CA
02.2000 - 02.2012
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Reconciled daily sales, returns, and financial reports.
- Optimized team hiring, training, and performance.
- Created and monitored promotional approaches to increase sales and profit levels.
- Provided coaching to team to boost productivity.
- Used print strategies such as newspaper ads, business catalogs, and marketing brochures to bring in and capture new customer business.
- Built and deployed operational procedures, training programs, and administrative systems to handle needs.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Oversaw business budget planning and administration, accounting functions, and retail purchasing.
- Learned and remained updated on State Board regulations.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized for a safe, clean and pleasant atmosphere
Education
Notary Certification -
06.2021
Cosmetology License - Cosmetology
06.1995
Skills
- Innovation and Creativity
- Crisis Management
- Charismatic Leader
- Public Entertainment
- People Management
- Strategic Planning
- Budget Management
- Contract and Vendor Management
- Organizational Development
- Issue Resolution
- Fundraising Events
- Motivational Leadership
- Preparing Grant Proposals
- Social Media Platforms
- Workshop Scripts
- Positive Reinforcement Methods
- Strategic Partnership
- Networking
Accomplishments
- Supervised team of 12 Team members at my salon
- Collaborated with team of 13 ladies of the AV Juliettes in the successful production of Eclectic Fashion Fusion Fundraiser Event.
- President of TEAM Networking Multi-Million Chapter. Lead weekly meetings by following outline, keeping order and encouraging positive atmosphere.
- Successfully completed the process to be granted 501c3 Beauty-Full-Circle Non-profit. Created Prevention Through Confidence Workshops to benefit ladies 13 and up
- Successfully produced multiple fashion shows in the Antelope Valley
Affiliations
Team Networking
Antelope Valley Chamber of Commerce
Certification
Cosmetology license
Notary certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director - Beauty-Full-Circle Non-profit, Founder
07.2022 - Current
Notary Signing Agent - NSA PLUS Mobile Notary, Owner
06.2021 - Current
Salon Owner/Operator - TeamWorks Salon
02.2000 - 02.2012
Cosmetologist - Self-employeed
08.1995 - 05.2017
National Notary Association - Notary Certification ,
Lancaster Beauty School - Cosmetology License , Cosmetology
Cosmetology license
Notary certification
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