Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Maria Wilson

Sioux Falls,SD

Summary

Talented Individual with expert team leadership, planning and organizational skills built during successful career paths. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

17
17
years of professional experience

Work History

Onboarding Specialist

Windsor Mortgage
06.2023 - Current
  • Worked closely with Brokers, who signed contracts answering questions and addressing various concerns during onboarding process.
  • Created smooth onboarding processes to help new Brokers to adjust to company policies, procedures and processes.
  • Worked closely with new Brokers, answering questions and addressing various concerns during onboarding process.
  • Reviewed onboarding processes regularly, identifying and correcting deficiencies.
  • Led approximately 4-8 professional and thorough orientation sessions a day, introducing new Brokers to key company information.

Education Assistant

Sioux Falls School District
02.2023 - 05.2023
  • Facilitated different interactions with students to help guide them to achieve better outcome.
  • Supported teachers in maintaining a safe learning environment by monitoring student behavior during class transitions and extracurricular activities.
  • Provided individualized support for students, addressing their unique academic needs and helping them reach their full potential.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Engaged students in learning through effective classroom management techniques that promoted active participation and collaboration.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.

Customer Service Representative

First Premier Bank
11.2022 - 02.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Field Risk Specialist/Auditor

Datascan/JM Family Enterprises
08.2020 - 10.2022
  • Traveled South Dakota and Tri-State area independently.
  • Worked with dealerships to evaluate inventory on their floorplan
  • Diligently served several banks who obtained us to check dealership’s inventory and hold dealerships accountable
  • Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
  • Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
  • Instituted regular safety inspections and hazards management strategies to keep operations compliant.
  • Reduced overall risk exposure for the organization through strategic implementation of risk mitigation measures.
  • Reviewed organizational policies and procedures to identify gaps in risk management strategies and recommended improvements accordingly.
  • Implemented data-driven approaches to evaluate the effectiveness of existing risk management initiatives, leading to more informed decision-making processes.

Patient Care Tech

Avera Heart Hospital Sioux Falls, SD
11.2018 - 11.2019
  • Previously was certified in SD as a nurse aide and held license
  • Previously assisted with nursing home residents/developmentally disabled individuals as well as a behavior health unit with their daily living activit
  • Previously assisted physical therapist and carried out the therapy techniques under directions to help patient
  • Helped individuals build strength and gain skills needed to remain active in current living environment or to return to their homes
  • Built a rapport with residents and staff
  • I Monitored residents progress and reported concerns to nursing staff
  • Follow all workplace safety and health regulations.

Inventory Control Specialist

Alcom Sioux Falls, SD
03.2018 - 11.2018
  • I maintained accurate counts on the computer system amounts of product on hand and batches that were created and stored on site
  • I kept track of shipment counts going out to distributors
  • I also kept track of what was being shipped to several locations across the county
  • I helped with regulatory duties which included management of organic health codes
  • I managed the proper organic certifications for each label of pet food
  • I also maintained the proper licensing to import and export canned goods to foreign countries.

Credit Disputes

Citibank Sioux Falls, SD
10.2015 - 03.2018

Admissions Representative

Avera Heart Hospital of South Dakota
05.2015 - 09.2015

Patient Services Representative

Avera Mckennan Internal Medicine Womens Clinic
05.2014 - 05.2015

Patient Care Tech

Avera Mckennan Behavioral Health Hospital Sioux Falls, SD
11.2012 - 05.2014

Certified Nurse Aide

Firesteel Healthcare, Mitchell, SD
01.2012 - 11.2012

Inventory Control Manager/Regulatory Coordinator

Performance Pet Products, Mitchell, SD
08.2010 - 12.2011

Certified Nurse Aide

Avera Brady Health Rehab, Mitchell, SD
09.2008 - 02.2010

Mortgage/Office Manager

First Founders Financial, Sioux Falls, SD
01.2007 - 09.2008

Education

No Degree - Nursing Education

Southeast Technical Institute
Sioux Falls, SD

Studies in Business Management and Athletic Training -

EMT Certification -

01.2019

Studies in Licensed Practical Nursing -

01.2014

Business Technology Certificate and High School Diploma -

01.2003

Skills

  • Administrative experience in a variety of settings
  • Ability to manage and motivate staff
  • Excellent telephone and customer service skills
  • Proficient in Microsoft Office applications
  • Excellent oral and written communication skills
  • Work well independently or as a team member
  • Positive, professional, and resourceful
  • Organized, detail-oriented, and adaptable

References

  • Sara Gohman, 505 E 77th Street Sioux Falls, SD 57106, (605) 254-2477
  • Mike Lauriti, Datascan Supervisor, Madison, Wisconsin, (920) 397-6562
  • James Kelley, 24416 W Quails Nest Ln, Wittmann AZ 85361, (480) 489 - 6087
  • Vera Tika, 609 Canyon Ave Garretson SD 57030, (605) 400-6142

Timeline

Onboarding Specialist

Windsor Mortgage
06.2023 - Current

Education Assistant

Sioux Falls School District
02.2023 - 05.2023

Customer Service Representative

First Premier Bank
11.2022 - 02.2023

Field Risk Specialist/Auditor

Datascan/JM Family Enterprises
08.2020 - 10.2022

Patient Care Tech

Avera Heart Hospital Sioux Falls, SD
11.2018 - 11.2019

Inventory Control Specialist

Alcom Sioux Falls, SD
03.2018 - 11.2018

Credit Disputes

Citibank Sioux Falls, SD
10.2015 - 03.2018

Admissions Representative

Avera Heart Hospital of South Dakota
05.2015 - 09.2015

Patient Services Representative

Avera Mckennan Internal Medicine Womens Clinic
05.2014 - 05.2015

Patient Care Tech

Avera Mckennan Behavioral Health Hospital Sioux Falls, SD
11.2012 - 05.2014

Certified Nurse Aide

Firesteel Healthcare, Mitchell, SD
01.2012 - 11.2012

Inventory Control Manager/Regulatory Coordinator

Performance Pet Products, Mitchell, SD
08.2010 - 12.2011

Certified Nurse Aide

Avera Brady Health Rehab, Mitchell, SD
09.2008 - 02.2010

Mortgage/Office Manager

First Founders Financial, Sioux Falls, SD
01.2007 - 09.2008

No Degree - Nursing Education

Southeast Technical Institute

Studies in Business Management and Athletic Training -

EMT Certification -

Studies in Licensed Practical Nursing -

Business Technology Certificate and High School Diploma -

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