Maria Wilson

• Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
• Increased customer satisfaction by delivering friendly, personalized service during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Communicated directly with doctors offices via telephone, fax and email.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Managed opening and closing duties for pharmacy.
• Set up and modified patient profiles to include current medications and insurance details.
• Developed and implemented improvements to pharmacy organization system.

My mentor pharmacist helped me with all the knowledge she was able to share with me Throughout the years I worked for her. I am thankful to her for the rest of my life. Her input and positive spirit marked my career path and boosted my confidence.

I learned to think outside of the box, and with this, I can solve problems efficiently, and quickly.

I became a certified pharmacy technician with on-the-job site training.