Maria Mione
Customer Service
Allentown,PA
Summary
Managed high-volume inbound calls in a fast-paced environment, providing technical support and exceptional customer service. Demonstrated empathy and rapport-building with customers, actively listening to their issues with wireless devices. Worked collaboratively within a team to ensure quality service, multitasking to fulfill all job duties and contribute to company growth.
Overview
19
19
years of professional experience
Work History
Senior Payroll Specialist
Paychex
Allentown
04.2023 - Current
- Defined responsibilities, qualifications, and skills required for payroll roles.
- Maintained employee records and calculated wages accurately.
- Ensured compliance with tax and labor regulations.
- Proficient in payroll software applications.
- Demonstrated excellent organizational and communication skills.
- Managed benefits administration and monitored regulatory compliance.
- Addressed employee inquiries while maintaining confidentiality of sensitive information.
- Generated payroll reports and related documentation.
Customer Service Agent - Advanced Technical Support
T-Mobile
Allentown
04.2007 - 06.2012
- Managed high-volume inbound calls in a fast-paced environment, providing technical support and exceptional customer service.
- Demonstrated empathy and rapport-building with customers, actively listening to their issues with wireless devices.
- Worked collaboratively within a team to ensure quality service, multitasking to fulfill all job duties and contribute to company growth.
Education
Graduate -
Catasauqua High School
Business Administration
Northampton and Lehigh Community Colleges
Skills
- Proficiency in payroll systems
- Comprehensive understanding of tax regulations
- Excellent time management abilities
- Skilled in reconciling payroll accounts
- Data analysis expertise
- Knowledge of employee classification standards
- Strong communication skills
- Fundamental understanding of accounting principles
- Flexibility to adapt to industry developments
References
References available upon request
Timeline
Senior Payroll Specialist
Paychex
04.2023 - Current
Customer Service Agent - Advanced Technical Support
T-Mobile
04.2007 - 06.2012
Graduate -
Catasauqua High School
Business Administration
Northampton and Lehigh Community Colleges