Maria Woodman
8815 Rosehill Drive,FL
Summary
Dynamic professional with a proven track record at Bank of America, excelling in relationship building and customer service. Adept at analyzing client needs to deliver tailored financial solutions, achieving high satisfaction ratings. Strong sales expertise and effective teamwork skills drive success in fast-paced environments, fostering loyalty and trust among clients.
Overview
34
34
years of professional experience
Work History
Relationship Banker
Bank of America
Orlando, FL
07.1996 - Current
- Assisted clients with account inquiries and transaction processing.
- Educated customers on banking products and services to enhance financial literacy.
- Streamlined account opening processes to improve customer onboarding experience.
- Resolved customer issues efficiently to maintain high satisfaction levels.
- Collaborated with team members to achieve branch sales targets and goals.
- Conducted thorough risk assessments for account applications ensuring compliance.
- Analyzed client needs to recommend tailored financial solutions effectively.
- Developed strong relationships with clients, fostering loyalty and trust in banking services.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Store Manager
Payless Shoe Source
Sarasota, FL
01.1992 - 01.1996
- Oversaw daily operations, ensuring efficient store performance and customer satisfaction.
- Developed and implemented training programs to enhance staff skills and productivity.
- Analyzed sales data to identify trends, optimizing inventory management and merchandising strategies.
- Coordinated promotional events, increasing foot traffic and enhancing brand visibility in the local market.
- Fostered a positive team environment, mentoring staff to improve performance and job satisfaction.
- Implemented loss prevention strategies, reducing shrinkage and enhancing overall store security measures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
Associate of Science -
Columbia College Philippines
Philippines Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Financial services
- Money handling
- Teller support
- Cross-selling products
- Banking
- Financial advising
- Cash flow management
- Employee motivation
- Loss prevention
- Customer financing
- Computer skills
- Organizational skills
- Excellent communication
- Teamwork and collaboration
- Time management
- Active listening
- Multitasking
- Customer service
- Team building
- Teamwork
- Problem-solving
- Team leadership
Languages
Philippine language
Native or Bilingual
Timeline
Relationship Banker
Bank of America
07.1996 - Current
Store Manager
Payless Shoe Source
01.1992 - 01.1996
Associate of Science -
Columbia College Philippines