Maria Yapur
Restaurant Manager
Santa Barbara,CA
Summary
Costumer service-focused General/Bar Manager with 31 years experience, dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
27
27
years of professional experience
Work History
General Manager
The Brewhouse
Santa Barbara, CA
01.2014 - Current
- Orchestrated positive customer experiences by overseeing every area of the restaurant's operations.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies while creating and maintaining great relations with all my reps.
- Limited portion sizes and used garnishes to control food costs.
- Reviewed pricing and ordered food and bar ingredients, kitchen and bar appliances and supplies.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Set clear expectations and created positive working environment for employees.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Carefully interviewed, selected, trained,supervised and scheduled staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Prepared for and executed new menu implementations for both the kitchen and the bar.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Developed unique events and special promotions to drive sales.
- Promoted restaurant on all social media platforms
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Taught employees bar sales techniques, resulting in higher profits.
- Built relationships with vendors to manage orders and negotiate costs.
Bartender/Server Shift Leader
Sunnyside Restaurant And Lodge
Lake Tahoe, CA
05.2010 - 12.2013
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Served high customer volumes during special events, nights and weekends.
Bartender/Server
The Brewhouse
Santa Barbara, CA
04.2007 - 12.2013
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Answered customers' questions, recommended items and recorded order information.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Event Coordinator/Manager/Bartender/Server
Endless Summer Bar Cafe & Waterfront Grill
Santa Barbara, CA
01.1999 - 04.2007
- Cultivated warm relationships with regular customers.
- Brainstormed and implemented creative event concepts and themes.
- Coordinated schedules and timelines for events.
- Coordinated florists, photographers and musicians during for events.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Inspected event facilities to confirm conformance to customer requirements.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Organized, coordinated and deployed all types of events while focusing on delivering superior customer service.
- Staffed an supervised events.
- Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds.
- Worked effectively with kitchen staff to create special events menus.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Reconciled cash and credit card transactions to maintain accurate records.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Carefully interviewed, selected, trained and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Taught employees bar sales techniques, resulting in higher profits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Built relationships with vendors to manage orders and negotiate costs.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Education
Associate of Arts - Psycology
SBCC
Santa Barbara, CASkills
- Quality Assurance
- Training Management
- Staff Scheduling
- Team Leadership
- Sales Tracking
- Cost Reduction
- Problem Anticipation and Resolution
- Sales Promotion
- Focus and Follow-Through
- Originality and Creativity
- Customer Service Management
- Budget Control
- Recruitment and Hiring
- Decision Making
- Special Promotions Planning
- Customer Relations
Languages
Spanish
Native or Bilingual
Timeline
General Manager
The Brewhouse
01.2014 - Current
Bartender/Server Shift Leader
Sunnyside Restaurant And Lodge
05.2010 - 12.2013
Bartender/Server
The Brewhouse
04.2007 - 12.2013
Event Coordinator/Manager/Bartender/Server
Endless Summer Bar Cafe & Waterfront Grill
01.1999 - 04.2007
Associate of Arts - Psycology
SBCC
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