MARIA YARBROUGH
Prairie Grove,AR
Summary
Strong background in procurement with focus on strategic sourcing and vendor management. Skilled in negotiation, contract development, and cost reduction strategies. Demonstrated ability to foster supplier relationships, optimize supply chain efficiency and execute complex purchasing operations. Previous work has led to improved operational performance and cost savings.
Overview
19
19
years of professional experience
Work History
Capacity Procurement Rep
JB Hunt Transport
Lowell, AR
12.2020 - 07.2024
- Maintained up-to-date knowledge of current market trends related to purchasing activities.
- Participated in the development of purchasing strategies that drive value creation throughout the organization.
- Identified opportunities for process improvement within the department's operations.
- Investigated complaints received from customers concerning delayed deliveries or other issues related to their shipment.
- Tracked key performance metrics such as on-time delivery rate, number of shipments per day, week, month.
- Cultivated relationships with current and potential carrier partners to ensure capacity availability and competitive rates.
Customer Service Representative
JB Hunt Transport
Lowell, AR
12.2019 - 12.2020
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Quality Supervisor and Team Lead
Superior Industries International Inc
Fayetteville, AR
12.2008 - 11.2019
- Created detailed reports summarizing quality assurance findings and provided recommendations for improvement.
- Analyzed statistical data from ongoing tests and experiments to determine if further action is necessary.
- Audited supplier performance against contractual obligations related to quality requirements.
- Analyzed customer feedback to identify areas of improvement in the product design process.
- Documented inspection results, maintained records, and reported on data trends.
- Reviewed test results, inspected finished products, and monitored production operations for compliance with specifications.
- Conducted training sessions for employees on quality assurance procedures and methods.
- Ensured that all safety regulations were followed in accordance with company policies.
- Monitored production activities for conformance with established standards.
- Maintained an up-to-date understanding of regulatory changes affecting the industry.
- Performed root cause analysis of non-conforming products and identified corrective actions.
- Assisted in troubleshooting complex problems involving defective materials or equipment.
Quality Technician
Superior Industries International Inc
Fayetteville, AR
11.2005 - 12.2010
- Maintained records of all inspection activities, including reports and data collection sheets.
- Reviewed supplier documentation for compliance with standards, regulations, and customer specifications.
- Monitored production processes to identify potential quality issues and recommend solutions.
- Documented test results in accordance with established procedures.
- Performed detailed inspections of products to ensure they met customer requirements and industry standards.
- Performed calibration checks on measuring instruments used in the production process.
- Maintained accurate records of all inspections performed and results obtained.
- Analyzed quality performance metrics such as scrap rate, yield rate, pass and fail rates to improve overall product quality.
- Ensured that all materials meet required specifications before releasing them for use in production.
- Assisted in preparing internal audit schedules and conducted audits as required by company policies or customers' requests.
- Produced thorough reports detailing findings and proposed recommendations.
- Provided lab staff with samples for testing to check quality and safety of finished products.
- Recorded lot numbers and serial numbers in ERP system for traceability of produced items.
Education
Some College (No Degree) - Computer And Information Systems
NorthWest Arkansas Community College
Bentonville, AR01-2019
Certificate - Measurement system Analysis
MSA
On Line Certificate - SPC
SPC
On Line Certificate -
Gage Calibration/repair & ISO Gage Management
On Line Certificate - Management
Interpersonal Success
JB Hunt Certificate - Organizational Leadership
Leadership 101
JB Hunt Skills
- Financial Acumen
- Logistics Management
- Supply Chain Optimization
- Supplier Relationship Management
- Cost Analysis
- Global Procurement
Affiliations
- I was involved in a ERG's at Jb Hunt( VERG(VETS),GROW(WOMEN)
- I WAS INVOLVED IN THE KISS THE PIG EVENT.
Accomplishments
- I WON 2 AWARDS IN 2022 FOR COVERAGE AT JB HUNT
Timeline
Capacity Procurement Rep
JB Hunt Transport
12.2020 - 07.2024
Customer Service Representative
JB Hunt Transport
12.2019 - 12.2020
Quality Supervisor and Team Lead
Superior Industries International Inc
12.2008 - 11.2019
Quality Technician
Superior Industries International Inc
11.2005 - 12.2010
Some College (No Degree) - Computer And Information Systems
NorthWest Arkansas Community College
Certificate - Measurement system Analysis
MSA
Certificate - SPC
SPC
Certificate -
Gage Calibration/repair & ISO Gage Management
Certificate - Management
Interpersonal Success
Certificate - Organizational Leadership
Leadership 101