MARIA YBANEZ
Pinole,CA
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively. Dynamic and reliable with exceptional customer service and communication skills.
Overview
16
16
years of professional experience
Work History
General Manager of Operations
Marlex Motor Group
Pinole
06.2022 - 02.2024
- Improved operational efficiency by streamlining processes and implementing cost-saving measures
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
Assistant Finance Manager
Imports Auto Sales
San Leandro
01.2019 - 06.2022
- Optimized cash flow with diligent monitoring of accounts receivable and payable
- Reviewed documentation and identified financial discrepancies where applicable
- Created organizational structures to improve accounting and finance functions
- Enhanced budget management by closely monitoring expenses and identifying cost-saving opportunities
- Ensured timely completion of month-end closing procedures for accurate tax financial statements
- Maintained strong relationships with bank institution and credit unions, securing lending opportunity for customers.
Customer Support Specialist
North Bay Auto Auction
Fairfield, CA
01.2008 - 04.2016
- Collaborated closely with sales or marketing to resolve complex customer issues quickly and efficiently.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Assisted customers with billing procedures, processed payments, and provided payment options.
- Performed variety of clerical and administrative duties.
Education
Cosmetology
Paris Beauty School
Concord08-2007
Anthony Schools
Oakland, CA01-2002
Jefferson High School
Daly City, CA06-1990
Skills
- Business Analysis
- Problem-solving abilities
- Operations Management
- Customer Service Management
- Financial Oversight
- Performance Improvement
- Administrative Management
- Effective leader
Timeline
General Manager of Operations
Marlex Motor Group
06.2022 - 02.2024
Assistant Finance Manager
Imports Auto Sales
01.2019 - 06.2022
Customer Support Specialist
North Bay Auto Auction
01.2008 - 04.2016
Cosmetology
Paris Beauty School
Anthony Schools
Jefferson High School
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