Maria Yoris
Ocala,FL
Summary
Customer service and sales expert identifies customer needs and delivers solutions to problems, determination-oriented, completion of tasks in an estimated time and learning in the precesses.
Overview
3
3
years of professional experience
Work History
Online Customer Service
Big Jeff Online Inc
Ocala, FL
10.2023 - 02.2024
- Answered customer inquiries via phone, email and live chat.
- Provided technical assistance to customers with product setup and usage.
- Resolved customer complaints in a timely manner.
- Created detailed documentation of each customer interaction for future reference purposes.
- Maintained database of client information, including contact information and purchase history.
- Demonstrated excellent communication skills when handling difficult customer service situations.
- Developed strategies to improve customer service experience.
- Performed follow-up tasks after each call or online conversation with customers.
- Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
- Met or exceeded sales goals by consistently promoting relevant items to callers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits or payments and arranged for billing.
- Promoted available products and services to customers during service, account management and order calls.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Customer Service Cashier
Clasica Victoria
Miami, FL
06.2022 - 02.2023
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Informed customers of in-store promotions or pricing specials.
Customer Service Receptionist
Hyperion A&M LLC
Miami, FL
01.2022 - 02.2023
- Greeted customers upon arrival and provided them with information on products and services.
- Answered incoming calls, responded to customer inquiries, and directed callers to the appropriate department or personnel.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Provided customers with product details such as prices, availability, delivery times.
- Created monthly reports detailing customer service activities and performance metrics.
- Performed administrative tasks such as filing paperwork, updating databases.
Retail Sales Associate Cashier
Blanca Concept LLC
Miami, FL
04.2022 - 08.2022
- Greeted customers and provided excellent customer service.
- Provided information about products and services to customers.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Organized merchandise in the store for easy access by customers.
- Maintained a clean and organized work area throughout the shift.
- Counted money at the beginning and end of each shift to ensure accuracy of funds on hand.
- Offered suggestions when appropriate to help customers find what they wanted quickly.
- Answered phone calls promptly with a professional demeanor.
Retail Sales Associate
Harbor Freight Tools USA
Miami, FL
03.2021 - 12.2021
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Promoted special offers and discounts to encourage additional purchases.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
Education
Bachelor of Science - Psychologist
Universidad Rafael Urdaneta
Maracaibo, Zulia. Venezuela.05-2019
Skills
- Customer Service
- Call Center Operations
- Appointment Scheduling
- Order Processing
- Sales Development
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Online Customer Service
Big Jeff Online Inc
10.2023 - 02.2024
Customer Service Cashier
Clasica Victoria
06.2022 - 02.2023
Retail Sales Associate Cashier
Blanca Concept LLC
04.2022 - 08.2022
Customer Service Receptionist
Hyperion A&M LLC
01.2022 - 02.2023
Retail Sales Associate
Harbor Freight Tools USA
03.2021 - 12.2021
Bachelor of Science - Psychologist
Universidad Rafael Urdaneta
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