Maria York
Jacksonville,NC
Summary
Detail-oriented administrative professional with expertise in calendar management and office operations. Proven ability to streamline processes and enhance workflow, resulting in improved efficiency and client satisfaction.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
Terminix
Jacksonville, NC
12.2016 - Current
- Managed scheduling and calendar coordination for multiple executives.
- Maintained office supplies and ordered materials as needed.
- Handled incoming calls and directed inquiries to appropriate departments.
- Organized files and documentation for easy retrieval and reference.
- Supported team members with administrative tasks and project coordination.
- Implemented efficient office procedures to enhance daily operations.
- Facilitated communication between departments to ensure smooth workflow.
Administrative Assistant For Physical Therapy
Carolina Orthopedics and Physical Therapy
Jacksonville, NC
03.2014 - 06.2016
- Managed appointment scheduling for patients in a busy orthopedic clinic.
- Coordinated communication between medical staff and patients regarding treatment plans.
- Maintained patient records using electronic health record systems efficiently.
- Provided administrative support during patient intake and discharge procedures.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
Office Manager
Adagio Health
Pittsburgh, Pennsylvania
01.2010 - 04.2012
- Coordinated schedules and meetings for senior management and staff.
- Oversaw office supply inventory and procurement processes.
- Implemented filing systems to organize documents and improve retrieval.
- Maintained communication with vendors and service providers for office maintenance.
- Facilitated employee engagement activities to promote a positive work environment.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Provided training to new hires on office policies and procedures.
- Coded and entered daily invoices with in-house accounting software.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained confidential records relating to personnel matters.
Clinical Coordinator
Fit For Life Physical Therapy
Ocala, Florida
07.2001 - 08.2010
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Managed patient records and ensured compliance with HIPAA regulations.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Coordinated patient scheduling to optimize clinical workflow and improve patient care.
- Conducted fitness assessments to determine client needs and goals.
- Monitored client progress through regular evaluations and feedback sessions.
- Educated clients on proper exercise techniques and safety protocols.
- Maintained equipment and ensured a clean, safe workout environment.
- Recommended modifications to accommodate different body types or abilities.
- Conducted one-on-one consultations to review fitness plans and provide feedback on performance improvement.
Education
Phlebotomy - Field
Coastal Carolina Community College
Jacksonville, North Carolina, NC03-1994
No -
Jacksonville High School
07-1985
Skills
- Calendar management
- Office operations
- Record maintenance
- Data entry
- Document organization
- Patient scheduling
- Problem solving
- Customer and client relations
- Relationship building
- Phone call answering
- Reception oversight
Timeline
Administrative Assistant
Terminix
12.2016 - Current
Administrative Assistant For Physical Therapy
Carolina Orthopedics and Physical Therapy
03.2014 - 06.2016
Office Manager
Adagio Health
01.2010 - 04.2012
Clinical Coordinator
Fit For Life Physical Therapy
07.2001 - 08.2010
Phlebotomy - Field
Coastal Carolina Community College
No -
Jacksonville High School