Maria Young
Humble,TX
Summary
Experienced professional with a strong track record in developing and releasing high-quality products. Skilled at leading project planning and collaborating with cross-functional teams to ensure the highest standards of implementation. Expertise in software development and agile methodologies. A problem-solver with a focus on optimizing performance. Committed to continuous learning and staying up-to-date with industry trends to drive organizational success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Claims Editing Sr. Product Manager
Zelis Healthcare
Bedminster, NJ
05.2023 - Current
- Collaborated cross-functionally with engineering, design, marketing, sales and operations teams to define requirements for new products.
- Led the development of a pricing strategy that maximized revenue while ensuring customer satisfaction.
- Defined success criteria for each feature release and monitored results post-launch.
- Created detailed technical specifications documents outlining the functional requirements of proposed products or features.
- Analyzed user data to uncover insights about how customers interact with products and make decisions about what features should be prioritized.
- Worked closely with developers throughout the software development lifecycle to ensure successful delivery of products.
- Provided guidance on best practices related to user interface design, usability testing and analytics tracking.
- Developed and managed product requirements by organizing documentation, feature requests and tickets for implementation.
- Spearheaded new product development and enhanced existing products.
- Collaborated with customers, partners and internal teams to drive product vision and project prioritization.
- Supervised design, developer and data engineering resources to propel new product development projects.
- Assessed projects against budgets and timelines, keeping team and assignments on task.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
Implementations Program Manager
Zelis Healthcare
Bedminster, NJ
11.2021 - 05.2023
- Partnered and led internal and external business and technical teams for successful implementation.
- Contributed to corporate strategy initiatives management across teams through accountability, communication and reporting.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
- Generated and delivered reports, program review presentations and other program status updates.
Implementations Manager & Product Owner
eviCore healthcare
Bluffton, SC
07.2010 - 11.2021
- Simultaneously oversees and executes multiple projects
- Ensured compliance with milestones, timelines and risk assessment during project implementation in coordination with external clients.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Worked closely with customers throughout the entire implementation process to ensure satisfaction with results.
- Developed detailed reports outlining the scope, timeline, budget, resources required, and other relevant information pertaining to each implementation.
- Reviewed customer specifications carefully before beginning any project work in order to avoid misunderstandings or delays later.
- Ensured that all team members involved in the implementation process had access to the resources they needed in order to complete their tasks efficiently.
- Managed full project lifecycles beginning at inception and ending with customer-facing deployments.
- Prepared detailed project plans, incorporating activity definitions, task sequencing layouts, resource requirements, and timeframe estimates.
Customer Experience Supervisor
Old Navy
Bluffton, SC
05.2001 - 03.2013
- Monitored store's weekly sales in order to sustain profitability
- Facilitated onboarding process for newly hired employees
- Developed strategies for improving customer satisfaction and loyalty.
- Analyzed customer surveys to identify areas of improvement in the customer experience.
- Resolved escalated customers' issues efficiently and effectively.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Tracked team performance metrics to assess quality of service delivery.
- Provided training and coaching to new team members on customer service best practices.
- Created reports summarizing weekly and monthly performance against goals and objectives.
- Managed daily operations of the customer service department including staff scheduling.
- Ensured compliance with internal policies as well as external regulations.
- Collaborated with other departments to ensure a seamless customer experience.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
- Created a positive work environment that fosters team collaboration and a customer-centric culture.
- Conducted regular performance evaluations of customer service staff and provided constructive feedback.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
Education
Master of Business Administration – Healthcare Management -
Western Governor’s University
Salt Lake City, Utah01.2021
Bachelor of Science, Business – Healthcare Management -
Western Governor’s University
Salt Lake City, Utah03.2018
Associates in Business Administration -
Southern New Hampshire University
Manchester, New Hampshire12.2015
Skills
- Clear Communication Skills
- Prioritization of Competing Responsibilities
- Proficient in Microsoft Office Suite
- Adapts Quickly to Change
- Business Relationship Management
- Strategic Planning
- Cross Functional Leadership
- Business Planning
- Product Development
- Product Roadmaps
- Cross-Functional Collaboration
- Stakeholder Management
- Project Management
- Agile Methodology
- Project development and lifecycle
- Business Analysis
- Mergers and acquisitions knowledge
- Staff training and motivation
Awards
- Valedictorian
- National Honors Society
Certification
Project Management Professional 2/2023
Timeline
Claims Editing Sr. Product Manager
Zelis Healthcare
05.2023 - Current
Implementations Program Manager
Zelis Healthcare
11.2021 - 05.2023
Implementations Manager & Product Owner
eviCore healthcare
07.2010 - 11.2021
Customer Experience Supervisor
Old Navy
05.2001 - 03.2013
Master of Business Administration – Healthcare Management -
Western Governor’s University
Bachelor of Science, Business – Healthcare Management -
Western Governor’s University
Associates in Business Administration -
Southern New Hampshire University
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