Summary
Overview
Work History
Education
Skills
Languages
Awards
Volunteer Experience
Timeline
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MARIA YRENE SIERRA

Boca Raton,USA

Summary

Dedicated and reliable senior analyst with outstanding proficiency in client management, business operations and leadership. Strong project management skills with a history of successfully managing multiple tasks at any given point. Over a multi-year background providing strategic analysis services to businesses. Goal-driven analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success with many years of experience in industry

Overview

18
18
years of professional experience

Work History

Non Revenue Accounts Senior Analyst

Computer AID, Inc.
Boca Raton, USA
03.2021 - Current
  • Management of 600 non-revenue accounts database. Processing 12,000 new license plates and 15,000 transponders, resulting in $70,000 in new revenue over 4 years.
  • Management of 6,000 FCTD (Florida Commission for the Transportation Disadvantaged) accounts database. Processing $9,000 in payments for Prepaid and Toll-By-Plate accounts over four years.
  • Process and clean 2,000 Toll-By-Plate accounts for $93,000 over four years.
  • Priority management of the cleanup and updating project, encompassing 600 non-revenue accounts, resulted in the re-inclusion of an additional 248 accounts in one year.
  • Resolve all issues with FCTD (Florida Commission for the Transportation Disadvantaged) Spanish customers, between 12 and 15 customers per week.

Operations Support Analyst

Computer AID, Inc.
Boca Raton, USA
12.2015 - 02.2021
  • Daily update of the address in every Vector account assigned, 100 to 120 accounts daily.
  • Accurately scan and enter into Vector the 100 to 120 issues received that are applicable to an enforceable violation, such as an affidavit processing that results in a bill.
  • Government services were overhauled, reviewing and reorganizing over 4,000 federal government accounts in order to verify the identity and compliance of all registrants, resulting in a 60% reduction in erroneous billings. This project also resulted in the streamlining of billing to the 40% of accounts that were verifiable and correct.
  • Pending accounts overhaul, reviewed, reclassified, and updated approximately 7,500 pending accounts, resulting in over 500 new accounts being billed that were previously unbillable.
  • The procedure handbook surveyed and worked individually with every team member in the Violations Enforcement Section to create a set of procedures for each data analysis specialty, which set the standard for a comprehensive department procedure handbook for five different roles.
  • I consistently receive additional special projects from my CAI Team Leader, Violations Enforcement Manager, which are requested by external departments and agencies (e.g., invoice review for customers).

Analyst Programmer

Nossa Radio – Brazilian Group
Pompano Beach, USA
03.2015 - 12.2015
  • Created and maintained a database of advertising clients that grew from 10 to 228 in a 2-month time period, allowing the Sales Department to focus on growing the business. This resulted in an increase in revenue from $5,200 per month to over $36,000 per month.
  • Developed custom sales reports as requested by the Sales Department to target the most likely advertising buyers.

Inventory Control Supervisor and Telecom Network Expert Programmer

Movilnet Telecommunications
, Venezuela
02.2007 - 12.2013
  • Managed a 22-person team that was responsible for selling and programming a minimum of 270 phones per day, equivalent to $34 million USD in sales annually.
  • Responsible for a multi-year, large-scale inventory backlog initiative, whereby over 14K units were returned to the respective manufacturers, netting the company about $4.9MM USD in returned inventory costs.
  • Assisted Executive Management with implementing all special and holiday promotions, i.e., Valentine's Day, Mother's Day, and Christmas, including computer setup and in-store displays.
  • Updated inventory policies and procedures for how employees should deal with customers.
  • Managed cell phone, tablet, modem, and accessories inventory.
  • Programmed and fixed cellular connection problems with the network.
  • Reported weekly and monthly sales and inventory reporting.

Education

Master’s Degree - Management for Engineers

Lisandro Alvarado University
Venezuela
07.2012

Bachelor's Degree - Computer Engineer

Fermin Toro University
Venezuela
03-2005

Skills

  • Project management
  • Inventory oversight
  • Microsoft Office expertise
  • Database administration
  • Regulatory compliance
  • Reporting proficiency
  • Attention to detail
  • Problem resolution
  • Process optimization
  • Customer service excellence
  • Team collaboration
  • C programming
  • Oracle database management
  • Visual Basic development
  • Crystal Reports generation

Languages

  • Spanish, Native
  • English, Advanced

Awards

  • Employee of the Year, CAI, 2023
  • We Drive Smiles, FDOT, 2024

Volunteer Experience

Committee Member, Diaper Bank Mary Help of Christians, Parkland, FL, 10/01/23 - Present

Timeline

Non Revenue Accounts Senior Analyst

Computer AID, Inc.
03.2021 - Current

Operations Support Analyst

Computer AID, Inc.
12.2015 - 02.2021

Analyst Programmer

Nossa Radio – Brazilian Group
03.2015 - 12.2015

Inventory Control Supervisor and Telecom Network Expert Programmer

Movilnet Telecommunications
02.2007 - 12.2013

Master’s Degree - Management for Engineers

Lisandro Alvarado University

Bachelor's Degree - Computer Engineer

Fermin Toro University

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MARIA YRENE SIERRA