Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

MARIA ZABALA

Summary

Personable and reliable professional with strong focus on safety and security. Possesses comprehensive knowledge of surveillance techniques and emergency response protocols, combined with skills in risk assessment and conflict resolution. Committed to ensuring secure environment and maintaining high standards of protection.


Developed essential security skills in high-stakes environment, including risk assessment and conflict management. Proven ability to maintain safe and secure setting while managing multiple tasks efficiently. Looking to transition into new field where these transferrable skills can be utilized to ensure safety and effectiveness.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Supervisor

DERSA: Home Goods Distributor Company
01.2002 - 09.2004
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Front Desk Receptionist

MULTIDINO DEL MAGDALENA
09.2004 - 02.2011
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Associate

Walmart
11.2011 - 11.2020
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Security Officer

Brosnan Security
01.2020 - 01.2022
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

Department Manager

Walmart
11.2020 - 01.2025
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Security Officer

PROSEGUR SECURITY SERVICES GROUP - Doral, FL
01.2025 - 05.2025
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.

Education

Bachelor of Accounting - Accounting And Finance

SENA
Girardot , Cundinamarca, Colombia
12-1990

High School Diploma -

School Santander. Girardot, COLOMBIA
Kra 2 # 16-48.
01-1985

Associate of Applied Business - Finance

Colegio Comercial De Maria
Girardot, Cundinamarca, Colombia
12-1983

Skills

  • Approachable demeanor
  • Effective team collaboration
  • Service excellence
  • Analytical problem-solving
  • Ability to manager priorities and adapt to change
  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • Public safety
  • Guest relations
  • Facility protection

Certification


  • Licensed

Statewide Firearm License - Class D & G

License No.: 6300387

Expiration Date: 02/05/2025.

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Security Officer

PROSEGUR SECURITY SERVICES GROUP - Doral, FL
01.2025 - 05.2025

Department Manager

Walmart
11.2020 - 01.2025

Security Officer

Brosnan Security
01.2020 - 01.2022

Associate

Walmart
11.2011 - 11.2020

Front Desk Receptionist

MULTIDINO DEL MAGDALENA
09.2004 - 02.2011

Supervisor

DERSA: Home Goods Distributor Company
01.2002 - 09.2004

Bachelor of Accounting - Accounting And Finance

SENA

High School Diploma -

School Santander. Girardot, COLOMBIA

Associate of Applied Business - Finance

Colegio Comercial De Maria

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