Maria Zafra

• Cashier: Handled customer transactions with accuracy and efficiency, operated the POS system, and ensured a positive customer experience by addressing concerns and answering product-related questions.
• Cook: Prepared food items according to brand standards and food safety regulations, maintained cleanliness and organization in the kitchen, and worked efficiently during high-volume periods.
• Drink Preparation: Crafted a wide variety of hot and cold beverages, including specialty coffee drinks, ensuring consistent quality and presentation.

Customer Service Chat Agent

Alfred | Apr 2021 - Apr 2022

Handled customer inquiries and issues through the chat

platform

Provided accurate and reliable information about company

products, services, and policies

Tailored responses and support to meet individual customer

needs

Maintained professionalism and empathy while

troubleshooting customer problems

As a cashier and customer service representative at a busy Mexican restaurant, I played a key role in delivering a welcoming and efficient dining experience. I was responsible for front-of-house operations and customer interaction, ensuring satisfaction from the moment guests walked in.

• As a Customer Service Representative at AT&T, I was responsible for delivering top-quality support to customers over the phone, helping them resolve a wide range of technical, billing, and service-related issues. This role required strong communication skills, patience, and a deep understanding of AT&T products and services.