Maria Zahonero
Sunrise,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
24
24
years of professional experience
1
1
Certification
Work History
SUMMA University
05.2021 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- I am responsible for providing a variety of services and supports for prospective students, current students, faculty and staff related to: Marketing and recruitment. Admissions. Registration.
Customer Service Specialist
Master Building Products
01.2020 - 05.2021
- Assess customer needs and great understanding products and services to maximize sales
- De-escalate problematic customer concerns, friendly demeanor
- Inform customer about billing procedures, process payments and provide payment setup assistance
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivate impactful relationships with customers and drive business development by delivering product Knowledge
- Document conversations with customers to track request, problems and solutions
- Evaluate customer account information to assess current issues and determine potential solutions
- Review account and service histories to identify trends and issues.
Manager and server
Entre Tapas Spanish cousine restaurant
04.2015 - 12.2019
- Manage wines inventory and orders
- Take and coordinate to go orders by phone
- Customer service and support
- Accountability of the day’s transactions, opening and closing cash, count the money, reconcile the receipts and balance the register
Accounting assistent
Community Church
04.2013 - 04.2015
- Operate computers programmed with accounting software to record, store, and analyze information
- Classify, record, and summarize numerical and financial data to compile and keep financial records, using Quickbooks
- Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software
- Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses for courses, seminaries, and bookstore
- Code documents according to company procedures
- Reconcile or note and report discrepancies found in records
- Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
Handling Specialist/Reservation Agent
IBERIA Spanish Airlines
09.1999 - 11.2012
- Greet guests while performing check in procedures for flights, issue boarding passes and baggage tags, and examine passenger documentation to determine destinations
- Check baggage and cargo and direct passengers to designated locations for loading
- Provide boarding or disembarking assistance to passengers needing special assistance
- Confer with customers to determine their service requirements and travel preferences
- Determine whether space is available on travel dates requested by customers, assigning requested spaces when available
- Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries
- Maintain computerized inventories of available passenger space and provide information on space reserved or available
- Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements
- Trace lost, delayed, or misdirected baggage for customers.
Aldeasa shop of airport
09.2000 - 09.2002
- Customer Services as vendor in the shop of the airport in Madrid
- Duty free service in the stores airport.
Education
Master of Business Administration - Master of Business Administration
Besana Business School
Madrid, Spain 09.1994
Skills
- Customer Service experience
- Proficient in Microsoft Office
- Proficient in QuickBooks
Certification
Airport Security 01/2012 – 02/2012
Iberia Airlines
Handling Human Factors 05/2011 – 06/2011
Iberia Airlines
Guide and Commitment of Customer 3/2010 – 06/2010
Iberia Airlines
Dangerous Goods (Articles) 01/2008 – 02/2008
Iberia Airlines
Timeline
SUMMA University
05.2021 - Current
Customer Service Specialist
Master Building Products
01.2020 - 05.2021
Manager and server
Entre Tapas Spanish cousine restaurant
04.2015 - 12.2019
Accounting assistent
Community Church
04.2013 - 04.2015
Aldeasa shop of airport
09.2000 - 09.2002
Handling Specialist/Reservation Agent
IBERIA Spanish Airlines
09.1999 - 11.2012
Master of Business Administration - Master of Business Administration
Besana Business School
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