Maria Zambrano
Carson,California
Summary
Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring effective support for team operations.
Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Overview
24
24
years of professional experience
Work History
Clerk
City of Carson
01.2003 - Current
- Provided reliable assistance in note-taking during meetings, ensuring accurate documentation of critical discussion points for later reference.
- Eased workload for supervisors by taking on additional typing tasks during peak periods or staff absences.
- Expedited data entry processes by efficiently typing information into databases and spreadsheets.
- Collaborated effectively with coworkers to complete complex projects requiring extensive typing input from multiple sources.
- Streamlined document management systems by organizing digital files and physical paperwork in a systematic manner.
- Assisted colleagues with timely completion of tasks by providing accurate typing support for various projects.
- Facilitated seamless communication between departments through the prompt distribution of typed memos, emails, and other correspondence.
- Strengthened client relationships through professional communication via email, phone calls, or written correspondence when necessary.
- Adapted quickly to new software programs for efficient data entry and document creation tasks.
- Demonstrated versatility in handling diverse subject matter when completing typing assignments across different departments.
- Supported administrative staff by accurately transcribing audio recordings from meetings and interviews when needed.
- Improved office workflow by cross-training in other administrative functions, providing backup support as needed.
- Accurately typed 45 words per minute with no errors.
- Created and modified corporate documents and forms.
Customer Service Representative
Apple One Employment Services
01.2002 - 12.2002
- Assist Cingular (AT&T) customers with any cell phone insurance policy information; filed claims for lost/stolen cellular devices, heavy data entry, strong bilingual customer service
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Front Desk Receptionist
St. Francis Career College
01.2001 - 12.2001
- Provided basic information and assistance in person or by telephone and relayed messages; routed calls to the appropriate person or department; Greeted the public, make proper referrals; processed and distributed incoming; and internal mail; operated a variety of office machines and equipment including typewriter, copier, and personal computer
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Education
High School Diploma -
Banning High School
AA - Liberal Arts and Sciences: Social and Behavioral Sciences, Human Services/Administration of Justice
Los Angeles Harbor College
01.2014
Skills
- Telephone etiquette
- Customer satisfaction
- Record preparation
- Hand-held radio communication
- Administrative support
- Filing systems
- Administrative tasks
- File maintenance
Languages
Spanish
Full Professional
Timeline
Clerk
City of Carson
01.2003 - Current
Customer Service Representative
Apple One Employment Services
01.2002 - 12.2002
Front Desk Receptionist
St. Francis Career College
01.2001 - 12.2001
AA - Liberal Arts and Sciences: Social and Behavioral Sciences, Human Services/Administration of Justice
Los Angeles Harbor College
High School Diploma -
Banning High School
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