Maria Zeigler

• Expedited contract execution by diligently reviewing documentation for accuracy and completeness before submission.
• Elevated client relations with prompt follow-ups on inquiries or concerns, ensuring positive rapport with customers throughout the sales process.
• Facilitated seamless communication within the department through efficient coordination of internal meetings and distribution of relevant materials.
• Optimized team performance, scheduling meetings, organizing travel arrangements, and managing expense reports for sales representatives.
• Enhanced customer satisfaction by responding to inquiries, resolving issues, and maintaining up-to-date product knowledge.
• Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.
• Managed filing system, entered data and completed other clerical tasks.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Assisted coworkers and staff members with special tasks on daily basis.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Self-motivated, with a strong sense of personal responsibility.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Leveraged CRM system to generate reports and analytics related to sales activities and revenue data.
• Cross-trained to support other teams to meet operational needs and team deadlines.

• Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
• Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
• Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
• Assisted in training new front office team members, leading to increased productivity and efficiency.
• overseeing daily operations of the front desk
  including but not limited to profitability, assistant manager duties, night audits, PBX, and the Bell/Valet team.
• Assisted in the preparation of business forecasts, annual budgets and financial reports all the while empowering
  team members and colleagues.
• Streamlined front desk operations by implementing efficient check-in and check-out procedures.
• Scheduled employees according to business forecast, payroll budget guidelines and productivity requirements.
• Coordinated with other departments to ensure seamless communication and efficient guest experience across all hotel services.
• Collaborated with sales teams to attract group bookings, increasing occupancy rates during off-peak seasons.

• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Managed laundry sorting, washing, drying, and ironing.
• Placed orders for housekeeping supplies and guest toiletries.
• Worked with front desk to respond promptly to all guest requests.
• Coordinated household cleaning service operations and managed client relations.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Completed schedules, shift reports, and other business documentation.
• Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
• Promoted safety by demonstrating proper operation and training staff on power equipment tools.
• Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Monitored compliance with all local regulations regarding waste management and sanitation standards.
• Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.

• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Managed laundry sorting, washing, drying, and ironing.
• Placed orders for housekeeping supplies and guest toiletries.
• Worked with front desk to respond promptly to all guest requests.
• Coordinated household cleaning service operations and managed client relations.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Completed schedules, shift reports, and other business documentation.
• Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
• Promoted safety by demonstrating proper operation and training staff on power equipment tools.
• Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Monitored compliance with all local regulations regarding waste management and sanitation standards.
• Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.

● Trained and Developed in all aspects of the Rooms Division which includes (housekeeping, Laundry and front office) as an hourly associate, supervisor and manager
● Oversaw the performances of staff and took corrective actions to achieve top performance
● Full Schedule and Inventory control, for both housekeeping and front office teams
● Responsible for guest satisfaction engagement, and Employee satisfaction
● Responsible for interviewing new talent/ prospects for the entire Rooms Division
● Responsible for Training & Development of the housekeeping, Laundry, and Front Office operation

• Provided high-level guest service in a fast-paced environment, handling roles in serving, hosting, and food expediting.
• Welcomed and attended to customers upon arrival, managed orders, addressed inquiries, and ensured a positive dining experience.
• Efficiently resolved guest concerns with a professional and positive approach, enhancing overall customer satisfaction.
• Rotated through various departments within the Resort and Club to gain in-depth knowledge of each operation and the amenities available to guests and members.
• Participated in four executive-led seminars, gaining valuable insights into hospitality management and industry best practices.