Maria Zuniga
Mesquite,TX
Summary
Reliable Mailroom Clerk lead with 18 plus years experience in production-driven settings. Ready to expand my knowledge and grow with new opportunities. Strong background in customer service, workflow optimization, and retail sales. Proven leader and successful in mentoring new employees. Ready to take next career step in advancing with learning new skills.
Overview
21
21
years of professional experience
Work History
Mailroom Clerk Lead
Medical City Dallas Hospital
Mesquite, TX
12.2004 - Current
- Maintain records of all incoming, outgoing mails including date received, sent and quantity shipped.
- Communicate with customers, employees and vendors to answer questions and address complaints.
- Perform data entry activities into databases related to the processing of mail items.
- Sort and place materials or items on racks, shelves, or bins for transport to recipient or destination.
- Respond promptly to requests from other departments relating to their mailing needs.
- Maintain a log of all incoming and outgoing mail items.
- Provide outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Demonstrate excellent communication skills in resolving product and consumer complaints.
- Ensure prompt resolution of customers' inquiries via phone, email or chat support channels.
- Assist staff with resolving complex customer issues and implementing targeted solutions.
Medical Supply Technician
Medical City Dallas Hospital
Dallas, TX
12.2002 - 07.2004
- Rotated stock to maintain uninterrupted supply support for assigned areas.
- Prepared reports on usage levels of specific items to support re-ordering decisions by management.
- Served as a primary contact for customer service inquiries regarding delivery status or product availability.
- Received incoming medical supply orders from warehouse by verifying shipments against receiving reports.
- Cleaned instruments to prepare for sterilization.
- Assisted with the ordering, receiving, stocking, and distribution of medical supplies.
- Packed, sealed or affixed postage to prepare materials for shipping.
Events Manager
C&C BALLROOM
Garland, TX
2015 - 2017
- Developed and implemented effective marketing plans for events.
- Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
- Analyzed trends within the industria to identify new opportunities for growth.
- Ensured compliance with safety regulations at all times during events.
- Worked closely with caterers, florists, musicians, and lighting technicians, ensuring their services were delivered on time according to specifications.
- Paid and settled vendors, venues, staff, and contracted services.
- Reserved space, equipment and personnel needed to facilitate events.
Education
Woodrow Wilson High School
Dallas, TXSkills
- Prioritize patient/customer satisfaction
- Time management
- Issue and Complaint Resolution
- Basic software and technical understanding
- Shipping and Receiving Understanding
- Customer Data Confidentiality
- Ability to quickly adapt in new spaces
- Excellent in fast paced Enviroment
Languages
Spanish
Native/ Bilingual
Timeline
Mailroom Clerk Lead
Medical City Dallas Hospital
12.2004 - Current
Medical Supply Technician
Medical City Dallas Hospital
12.2002 - 07.2004
Events Manager
C&C BALLROOM
2015 - 2017
Woodrow Wilson High School
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