Maria A Asad
Chicago,IL
Summary
Experienced in efficiently managing tasks and proficient in Excel and Microsoft Office. Demonstrates exceptional communication abilities while interacting with clients from various nations. Skilled in handling a wide range of tasks in fast-paced environments. Proficient in administration and office job functions.
Overview
6
6
years of professional experience
Work History
Call Center Responsibilities
Global Executive Council Services
01.2024 - Current
- Answering incoming calls and responding to customers
- Managing Client Concerns.
- Politely answer inbound calls and respond to customer inquiries in a timely manner
- Creating new files in CIS
- Translating in Multiple languages: English, Urdu, Arabic and Hindi
- Scheduling appointments for client
- Sending daily call reports end of the day
Front Desk Duties
Global Executive Council Services
10.2023 - 12.2023
- Greet and Escort Client.
- Creating files in Patagonia
- Communicating with clients to Deliver Tailored Services.
- Keep updated record and Files
- Familiarity with office machines (e.g Fax, Printer etc.)
- Keeping front desk tidy and presentable with all necessary materials
- Scheduling appointments
- Create IM CANS in CIS
- Check sort and forward emails
- Uploading clinical progress notes in Insync software
Purchasing Assistant
NR Windows, Inc
02.2022 - 12.2023
- Creates and edits purchasing orders with ComputerEase software
- Functions as a liaison between the company and vendors
- Matching and maintaining vendor invoices and statements
- Applies for credit applications for new vendors
CCP Supervisor
Care For Soul
05.2023 - 07.2023
- Worked as a CCP Supervisor.
- Tracking Client Attendance (Clock-in/Clock-out)
- Daily Client Observation Notes.
Passenger Service Representative
O'Hare International Airport
05.2023 - 07.2023
- Worked as Passenger Service Representative.
- Customer Relations Training.
- Processing boarding passes, checking identification documents, and directing passengers to security checkpoints
- Handling baggage and ensuring it is checked in correctly
- Providing information to passengers about flight times, gate changes, delay, and other permit information
Administrative Assistant
NR Windows, Inc
01.2020 - 02.2022
- Answered phones and greeted guests and visitors
- Maintained office and breakroom supplies
- Handled employee and customer appointments
- Logged, distributed and dispatched incoming and outgoing mail including sending and receiving faxes
- Filed and organized vendor contracts and records
- Assisted HR with maintaining employee records and timesheets in ComputerEase
Education
Associate of Science - Computer Science
Oakton College
Skokie, IL12.2026
Skills
- Microsoft Office
- Experience with ComputerEase application
- Multiple languages: English, Urdu, Hindi and Arabic
- Effective written communication
- Relationship Building
- Customer Service
- Teamwork
- Time management
- Problem-solving
Languages
English, Arabic, Urdu, Hindi
Timeline
Call Center Responsibilities
Global Executive Council Services
01.2024 - Current
Front Desk Duties
Global Executive Council Services
10.2023 - 12.2023
CCP Supervisor
Care For Soul
05.2023 - 07.2023
Passenger Service Representative
O'Hare International Airport
05.2023 - 07.2023
Purchasing Assistant
NR Windows, Inc
02.2022 - 12.2023
Administrative Assistant
NR Windows, Inc
01.2020 - 02.2022
Associate of Science - Computer Science
Oakton College