Maria A Cruz
Accokeek,MD
Summary
Dedicated and focused a person who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve projects goals. Adapt at managing multiple projects using expert time management methods. Seeking a role of increased responsibility and authority.
Overview
6
6
years of professional experience
Work History
Security Officer
Allied Universal Security Services
05.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Monitored CCTV cameras and alarm systems for security breaches.
- Answering multiple phone lines as well as attending at the front desk as guests and visitors coming in
Leasing Specialist
Kay Management
04.2019 - 03.2022
- Conduct all leasing activity in strict accordance with Fair Housing Guidelines
- Perform Administrative Duties Related to Maxleases Sales/ Marketing, Generates Traffic and
- Secure Appointments, in Maxleases Database
- Prepare and processes rental applications, retrieve and enter data pertaining to potential residents into Nui Database
- Answering multiple phone lines
- Building Rapport with residents and Prospects
- Duplicated, collated, and scanned documents
- Type correspondences, such as forms, reports, and spreadsheets
- Complete and follow up on work order reports, and any delayed maintenance
- Exercise multiple methods of resident retention
- Utilized computer systems such as Jenark, NUI, Maxleases, Excel and Outlook
- Updates and maintained paper or electronic calendars, directories of e-mail and mailing addresses, using Microsoft Outlook
- Managing Property in absence of property manager and assistant manager
- Conduct monthly marketing analysis reports to evaluate competitors
- Perform Credit and Criminal checks, along with Rental and Employment Verifications
- Assist in housing needs of prospective and current residents.
Cashier / Cook
Paisanos Pizza
07.2018 - 10.2019
- Understand completely all policies, procedures, standards, specifications, guidelines and training programs
- Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times
- Ensure that all food and products are consistently prepared and served according to restaurant’s recipes, portioning, cooking and serving standards
- Assist other staff members to complete opening, closing and prep lists
- Actively manage other staff members by working hands on in making food, servicing customers and overseeing coordination of deliveries
- Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
- Fill in where needed to ensure guest service standards and efficient operations
- Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner
- Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following restaurant’s preventative maintenance programs
- Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures
- Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures
- Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests
- Provide advice and suggestions to General Manager as needed.
- Worked flexible schedule and extra shifts to meet business needs.
Server
IHOP
05.2017 - 10.2019
- Develop and Maintain Professional Functional working relationship with IHOP Team members and guest
- Execute “service Success Steps” per IHOP SOP to ensure High-Quality guest experience
- Handle Guest complaints, inquire about quality of the customers experience, thank guest, and invite them to return
- Communicate guest food orders and service request in a accurate and timely manner
- Memorize and apply IHOP terminology abbreviations and plating menu
- Comply with SOP methods in regards to guest
- Clear, clean and reset tables and clean chairs booths, and floors after guest leave.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Education
School Diploma -
Potomac High School
05.2018
Skills
- Ability to have understanding and follow complex instructions in order to meet deadlines
- Ability to work independent, As well in a team
- Expert With programs such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Confident, Professional and friendly speaking abilities
- Effective in navigating multiple screens and PC applications, multi-line phone and adapting to new technologies
- Working knowledge of opening/closing business and customer accounts and payment
- Processing/procedures
- Organized Mindset
- Background Checks
- Bilingual
Timeline
Security Officer
Allied Universal Security Services
05.2023 - Current
Leasing Specialist
Kay Management
04.2019 - 03.2022
Cashier / Cook
Paisanos Pizza
07.2018 - 10.2019
Server
IHOP
05.2017 - 10.2019
School Diploma -
Potomac High School