Maria A. De La Rosa
Donna,TX
Summary
SEEKING A FULL TIME POSITION WHERE I CAN USE MY TECHNICAL SKILLS AND PERSONAL QUALITIES TO WORK FOR THE SUCCESS OF MY EMPLOYER. I AM SURE THAT MY PREVIUS EXPERIENCES AS A FULL TIME COSTUMER SERVICE AGENT AND SELLS REPRESENTATIVE ARE A STRONG ADVANTAGE.
Overview
9
9
years of professional experience
Work History
Custodian
DLP Services
01.2024 - 05.2024
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Maintained all work areas sanitized.
RECEPCIONIST/COSTUMER SERVICE REPRESENTATIVE
Saldivar Primary Home Care
01.2016 - 04.2018
- Managed inbound and outbound calls in a timely manner.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assist costumer is resolving questions regarding the services offered and health care benefit options.
- Provide excellent costumer service to clients
- Transfer calls, take messages, send emails and set up appointments with clients for further assistance.
Sales Representative
Metro PCSInc
03.2015 - 01.2016
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
High School Diploma -
Donna High School
Donna, TX05.2013
Skills
- Costumer Service
- Telephone Techniques
- Business Communication
- Organized
- Work independently
- Responsible and Dependable
- Self-Motivated
- Team Player
- Punctual
- Bilingual in English and Spanish
- Confident with Public Speaking
Timeline
Custodian
DLP Services
01.2024 - 05.2024
RECEPCIONIST/COSTUMER SERVICE REPRESENTATIVE
Saldivar Primary Home Care
01.2016 - 04.2018
Sales Representative
Metro PCSInc
03.2015 - 01.2016
High School Diploma -
Donna High School
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