Maria A. Garcia Velazquez
Richmond,CA
Summary
Highly-motivated, ambitious, responsible employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Program Technician II
CA Department Of Public Health
Richmond , CA
03/02/20 - Current
- Ensured efficient record-keeping of licensed or certified health facilities through meticulous file management.
- Offered ongoing assistance and technical support to the Healthcare Professionals Certification and Training Section.
- Assist in processing initial, renewal, reactivation, equivalency, and reciprocity applications.
- Applied knowledge of federal and state regulation requirement's and procedures in order to accurately process the applications received.
- Respond to and/or process changes of address, phone numbers, name changes, duplicate certificates and out of state verifications.
- Provide timely and accurate assistance to our applicants, certificate holders, health facility administrators, nursing staff, schools, agencies and the public.
- Apply acquired knowledge of the certification process in order to aid and present accurate information to callers.
- Handles a portion of incoming calls received.
- Assist in the mail operation. Open, sort, batches and distributes incoming daily mail and faxes.
- Anything else requested of me.
Motor Vehicle Representative
Department of Motor Vehicles
Corte Madera
10.2015 - 03.2020
- Verified ownership documents for accuracy to ensure proper documentation of vehicles.
- Issued license plates, stickers, titles and registrations upon completion of required paperwork.
- Assisted customers with vehicle registration, licensing and titling services as well as Drivers Licenses and ID cards.
- Researched and resolved customer inquiries in a timely manner.
- Advised customers on various options available when registering a vehicle or renewing their license plate sticker.
- Provided excellent customer service to the public.
- Explained various fees associated with registering a new or used car or truck.
- Maintained accurate records of all transactions in database system.
- Processed customer payments for motor vehicle transactions.
- Performed data entry into the DMV computer system using correct codes to process applications correctly.
- Ensured compliance with federal, state and local laws regarding motor vehicle registration policies and procedures.
- Assisted customers with filling out forms related to Motor Vehicle Registration and Drivers License/ID .
Manager
Wendys Fast Food
Richmond , CA
03.2010 - 09.2015
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Mac Gregor High School
Albany, CA06-2011
Skills
- Program implementation
- Staff Training
- Decision-Making
- Data Analysis
- Organizational Skills
- Analytical Thinking
- Excellent Communication
- Time management abilities
- Problem-solving abilities
- Proofreading
- Problem-solving aptitude
- Teamwork and Collaboration
- Filing and data archiving
- Reliability
- Data Entry
- Document Typing and Formatting
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Motor Vehicle Representative
Department of Motor Vehicles
10.2015 - 03.2020
Manager
Wendys Fast Food
03.2010 - 09.2015
Program Technician II
CA Department Of Public Health
03/02/20 - Current
High School Diploma -
Mac Gregor High School
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