Maria A Linares Fabian
Escondido,CA
Summary
Diligent Housekeeping Shift Supervisor with proven ability to manage housekeeping teams and ensure high standards of cleanliness. Successfully led shifts, resolved issues promptly, and maintained compliance with safety protocols. Demonstrated leadership and organizational skills in overseeing daily operations and supporting team members.
Overview
13
13
years of professional experience
Work History
Housekeeping Shift Supervisor
Harrah's Resort Southern California
04.2023 - 05.2025
- Collaborated with other departments to ensure seamless guest experiences, resolving any concerns or complaints as needed and any lost and found concerns.
- Achieved consistent adherence to safety guidelines by enforcing proper use of chemicals, equipment, and personal protective gear among staffing.
- Supervised the cleaning process of the opening of the remodel tower of Hotel.
- Provided constructive feedback during performance evaluations, enabling staff growth opportunities through targeted skill development plans.
- Increased productivity by assigning tasks based on employee strengths, fostering an environment of teamwork and collaboration.
- Enhanced guest satisfaction through meticulous attention to detail in room cleaning and presentation.
- Conducted thorough inspections of all assigned areas, identifying potential issues and addressing them promptly to maintain hotel standards.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Supervised team of housekeeping and heavy duty team to meet highest quality of cleanliness and safety standards.
- Conducted regular room inspections to verify compliance with housekeeping.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Supervised teammates attendance records with UKG program.
- Places order in Amadeus- HOTsos.
- Maintain communication with departments on Team.
Dual Rate Housekeeping Supervisor
Harrahs Resort Southern California
01.2022 - 04.2023
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
Status Board Clerk
Harrah’s Resort Southern California
04.2021 - 01.2022
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Assisted with onboarding of new employees.
- Supported staff on special assignments and projects.
- Assisted with opening procedures, assigning guest room attendants daily assign task.
- Monitor hotel forecast for next day schedule.
- Knowledge Learning Management System(!(LMS) software.
- Knowledge with Amadeus Hospitality.
Guest Room Attendant
Harrahs Resort Southern California
09.2015 - 04.2021
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Consistently met or exceeded daily productivity goals while maintaining attention to detail in all cleaning tasks.
Steward
Harrahs Resort Southern California
01.2012 - 05.2014
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions with heavy duty team cleaning kitchens.
- Maintained high levels of hygiene and food safety by regularly cleaning equipment, utensils, and kitchen workspaces.
- Assisted in training new stewards on company policies and procedures, fostering a supportive team environment.
Education
High School Diploma -
Escondido High School
Escondido, CA06.2009
Skills
- Customer service focus
- Room inspection
- Problem-solving
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Team leadership
- Active listening
- Adaptability and flexibility
- Timekeeping
- Complaints handling
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Housekeeping Shift Supervisor
Harrah's Resort Southern California
04.2023 - 05.2025
Dual Rate Housekeeping Supervisor
Harrahs Resort Southern California
01.2022 - 04.2023
Status Board Clerk
Harrah’s Resort Southern California
04.2021 - 01.2022
Guest Room Attendant
Harrahs Resort Southern California
09.2015 - 04.2021
Steward
Harrahs Resort Southern California
01.2012 - 05.2014
High School Diploma -
Escondido High School