Maria A Medel
Upland,United States (+1)
Summary
A fluent bilingual (Spanish) professional administrative assistant with 25+ years' experience supporting daily operational, accounts payable/receivables, and administrative functions within a variety of industries. Serve as point person for Executive, Managers, project teams, clients and vendors to ensure proper lines of communication. Possess excellent communication skills, problem resolution abilities, and maintain a high level of confidentiality. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
25
25
years of professional experience
Work History
Administrative Coordinator
Life Bridge International
Ontario, CA
09.2022 - Current
- Provide Administrative support to the entire office. Open and distribute mail to departments.
- Assist HR in onboarding new employees
- Maintain security by following procedures and monitoring visitor logs
- Update spreadsheets as needed. Scan, copy and file documents
- Support sales and accounting to keep organized records
- Assist with inventory of office and break room supplies
- Take meeting minutes at weekly sales and staff meetings
- Interact with maintenance personnel for upkeep of office maintenance
Administrative Assistant III
Michael Baker International
Ontario, CA
03.2007 - 01.2022
- As an Administrative Assistant III, I have excellent time-management skills. I'm able to exercise independent judgement and discretion.
- I manage several tasks simultaneously and work well under pressure to meet demands and deadlines.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Maintain and manage calendar for 4 conference room schedules.
- Manage and schedule calendar for 3 Senior Vice Presidents as well as answer and screen their phone calls.
- Created travel arrangements for senior managers according to their requirements, which include, Conference registrations, airline reservations, rental vehicles.
- Prepare and process expense reports for Project managers and Surveyors.
- Responsible for all administrative duties for the Office Executive and 2 Senior Vice Presidents.
- Code/research and process all accounting invoices received in the office before sending to appropriate department for payment.
- Serve as a liaison to Corporate Executives and key internal and external individuals.
- Plan, coordinate and set up with vendors for all company events and holiday parties.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
Retention Specialist
Time Warner Cable
Ontario, CA
08.2006 - 02.2007
- Answer incoming calls from subscribers in Call Center environment requesting to cancel service
- Offer options or promotions to retain subscribers from disconnecting service
- Troubleshoot equipment and schedule appointments for customers for new service installation.
CSR/Financial Counselor
Springboard CCCS
Riverside, CA
05.2003 - 06.2006
- Answer inbound call center phones and assist clients with inquiries on their Debt Management Program accounts
- Prepare tax returns for clients
- Internet support counselor, retrieve and respond to all company emails from prospective and active clients
- Live online chat with clients
- First point of contact for walk in clients
- Schedule appointments, distribute incoming mail, faxes to appropriate departments
- Prepare and schedule pick up from couriers
- Manage outside calls from satellite offices.
- Documented all conversations with customers in CRM software according to company standards.
CSR
Card Service International
Moorpark, CA
10.2001 - 09.2002
- Call center: Answer incoming calls from merchants with questions about their statements and deposits
- Assist all point-of-sale terminals Perform extensive research on discrepancies of charges and or charge backs made by retail stores on client bank statements.
Credit Card Services CSR
Bank of America
Pasadena, CA
04.2001 - 09.2001
- Answer incoming calls in Call Center environment from customers with inquiries from their credit card statements
- Quote current APR's and assist with balance transfers
- Researched charges on statements.
Phone Banker I
Wells Fargo Bank
Santa Ana, CA
09.1999 - 10.2000
- Answer incoming calls in a Call Center environment from customers with inquiries regarding their savings and/or checking accounts
- Order/research checks
- Place disputes on charges, process requests for copies of canceled checks
- Researched discrepancies on bank charges on statements.
Seasonal Tax preparer
- 30+ years preparing Federal and California tax returns for individuals.
Education
High School Diploma -
Bishop Conaty Memorial High School
Los Angeles06-1978
Skills
- Microsoft Excel
- Correspondence & Calendars management
- Microsoft Access
- Correspondence Preparation
- Tech-Savvy
- Office inventory management
- Team Collaboration
- Telephone Etiquette
- Travel administration and Arrangements
- Office Administration & Equipment Maintenance
- Processing Expense Reports
- File Organization
- Vendor Management & Event Planning
- Scheduling appointments
- Documentation and Recordkeeping
Languages
Spanish Fluent (read, write and speak)
Languages
Spanish
Full Professional
Timeline
Administrative Coordinator
Life Bridge International
09.2022 - Current
Administrative Assistant III
Michael Baker International
03.2007 - 01.2022
Retention Specialist
Time Warner Cable
08.2006 - 02.2007
CSR/Financial Counselor
Springboard CCCS
05.2003 - 06.2006
CSR
Card Service International
10.2001 - 09.2002
Credit Card Services CSR
Bank of America
04.2001 - 09.2001
Phone Banker I
Wells Fargo Bank
09.1999 - 10.2000
Seasonal Tax preparer
High School Diploma -
Bishop Conaty Memorial High School
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