Maria Pegues
Greensboro,NC
Summary
Dedicated to building an outstanding reputation for quality and satisfaction within a team-oriented environment. Skilled in resolving concerns and maintaining a satisfied community. Seeking to leverage my Management and Administrative background to contribute to a company's success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Accounts Payable Administrator (Contract)
Environmental Air Systems, LLC
03.2024 - 08.2024
- Collaborated with project managers and authorized purchasers to streamline invoice approval process for efficient payment handling, while also managing intake, screening, verification, and document storage.
- Ensured document accuracy and compliance through thorough checking and editing, while maintaining organized filing and archiving of relevant documents.
- Reconciled computer reports with manually maintained ledgers.
- Ensured compliance with applicable tax laws, regulations and internal controls.
- Compiled current budget data from estimated revenues, expenses and prior budgets.
- Oversaw the full cycle of invoicing, payment processing, and management of up to 500 daily invoices for accounts payable and receivable.
Resident Manager
Cypress/Willow Apartments
12.2021 - 03.2024
- Responded promptly to tenant inquiries regarding property maintenance issues or complaints.
- Organized community events to foster positive relationships among residents.
- Collected first month's rent along with security deposit prior to move-in date.
- Utilized multiple channels including newspapers, websites, and social media platforms to promote job openings.
- Effectively managed the processing of applications received from prospective tenants by meticulously verifying their credit history and employment status.
- Initiated eviction proceedings in compliance with state law guidelines.
Document Specialist
Breathe Easy Insurance
01.2020 - 01.2021
- Performed document control tasks such as editing, reviewing, and inputting document data into system database while maintaining paperwork and electronic files.
- Monitored daily operations related to incoming and outgoing mail processing activities.
- Conducted periodic audits of archived documents to ensure accuracy of information stored in the system.
Data Management Specialist
American Red Cross
01.2017 - 01.2020
- Researched and verified vital donor data for input into national blood computer system(s) with precision and efficiency
- Tasks include changing donor information, managing the national donor database activities, evaluating hits between databases, identification and resolution of potential duplicate donor records, identification and resolution of invalid records, and management of data discrepancies.
- Compliant with SQUIPP standards and regulations, ensuring adherence to SOPs and CFR guidelines
- Succeeded in efficiently identifying and resolving duplicate donor records.
- Identified and resolved discrepancies in donor data
- Evaluated discrepant information to determine appropriate resolutions
- Adjusted both donor and patient records
- Ensured equal employment opportunities for all applicants by eliminating discrimination based on sex, gender identity, sexual orientation, race, color, religion, national origin, disability or protected veteran status.
Customer Representative II
Randstad/Alight/Aon Hewitt
01.2016 - 01.2017
- Coordinated retirement, pension, profit-sharing and stock ownership plans
- Conducted comprehensive research and analysis on various health care plans such as medical, dental, vision, and disability insurance
- Assisted clients with account resolution through inbound calls
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Assistant Property Manager
Conrad Klein Real Estate
01.2014 - 01.2016
- Prepared monthly financial statements for each property and reviewed them with the Property Manager for accuracy.
- Communicated regularly with landlords regarding any changes in occupancy or tenant requests.
- Provided administrative support to the Property Manager, such as preparing reports, scheduling meetings, and managing calendars.
- Advised tenants on lease terms, rent payments, rules and regulations applicable to their tenancy agreement.
- Handled tenant move-in and move-out procedures including collecting security deposits, inspecting units upon vacancy.
- Performed customer service functions such as responding promptly to emails, phone calls from tenants, landlords, vendors.
Customer Service Representative
Arise Virtual Solutions/Work at Home
01.2011 - 01.2014
- Managed inbound calls for AT&T wireless customers while multitasking, documenting reports, and completing monthly online training.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed positive relationships with customers through friendly interactions.
Property Manager
Abbott's Landing Apartments
01.2012 - 01.2013
- Served as initial point of contact for single-family housing building, managing tenant requests and complaints in accordance with company procedures.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Managed and oversaw operations, maintenance and administration of properties.
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
- Supervised production of annual rent, operating expense, and real estate tax adjustments.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
Assistant Manager
Cameron @ Hickory Grove Apartments
01.2007 - 01.2010
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Assisted property manager in leasing and marketing activities.
- Collected first month's rent along with security deposit prior to move-in date.
- Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
- Ensured compliance with all applicable laws related to fair housing practices.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
Property Manager
Carlton Place Apartments
01.2003 - 01.2006
- Conduct inspections of grounds, buildings, and vacant units; obtain bids for landscaping and oversee repairs; monitor contracts and coordinate with city and service providers.
- Managed all maintenance requests from tenants in a timely manner.
- Processed evictions when necessary in accordance with state laws and procedures.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
- Liaised between construction manager and tenant during build-out phase of tenant suite.
- Compiled and conveyed operational and financial data to regional manager.
- Supervised production of annual rent, operating expense, and real estate tax adjustments.
Accounting Specialist
American Tire Distributors
01.2002 - 01.2003
- Disbursed checks to customers and creditors. Handled various financial transactions, including cash receipts, appraisal fees, savings accounts, CAPs, DDAs, credit card checks.
- Developed reports to support month-end close process including account reconciliations.
- Ensured compliance with applicable laws, regulations, policies, procedures and standards.
- Verified accuracy of invoices received from vendors prior to payment processing.
- Assisted with the preparation of financial statements in accordance with generally accepted accounting principles.
Education
Certification - Medical Billing And Coding
Fayetteville Technical Community College
true04-2025
Certificate - Computer Literacy
Central Piedmont Community College
Charlotte, NC04-1998
Skills
- Operated multi-line phone 11,000 – 14,000 kHz
- Microsoft Office: Word, Outlook, PowerPoint and Excel
- Visio
- Type 55 wpm
- AS400 – DS2000
- Rheo (Rent Roll)
- Retrac NT – Yardi 7 & Yardi 2007
- Onesite/Realpage
- Gemini and Eprogesa Software
References
References upon Request
Certification
- Certified Notary/Signing Agent
Timeline
Accounts Payable Administrator (Contract)
Environmental Air Systems, LLC
03.2024 - 08.2024
Resident Manager
Cypress/Willow Apartments
12.2021 - 03.2024
Document Specialist
Breathe Easy Insurance
01.2020 - 01.2021
Data Management Specialist
American Red Cross
01.2017 - 01.2020
Customer Representative II
Randstad/Alight/Aon Hewitt
01.2016 - 01.2017
Assistant Property Manager
Conrad Klein Real Estate
01.2014 - 01.2016
Property Manager
Abbott's Landing Apartments
01.2012 - 01.2013
Customer Service Representative
Arise Virtual Solutions/Work at Home
01.2011 - 01.2014
Assistant Manager
Cameron @ Hickory Grove Apartments
01.2007 - 01.2010
Property Manager
Carlton Place Apartments
01.2003 - 01.2006
Accounting Specialist
American Tire Distributors
01.2002 - 01.2003
Certification - Medical Billing And Coding
Fayetteville Technical Community College
Certificate - Computer Literacy
Central Piedmont Community College
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