Dynamic Management Program Analyst with the IRS, recognized for optimizing project management practices and fostering collaboration. Demonstrated expertise in policy analysis and effective communication, leading to timely completion of critical IT projects. Proven ability to build strong stakeholder relationships while ensuring meticulous attention to detail in all initiatives.
Overview
18
18
years of professional experience
Work History
Management Program Analyst
Internal Revenue Service, IRS
01.2017 - Current
Information Technology - ACIO Strategy & Planning - Strategic Supplier Management - Space, Continuity and Contingency
Serve as Team Leader to Space Points of Contacts (SPOCs) providing leadership and guidance ensuring 100% of work assignments were completely in a timely manner.
Serve as the Information Technology Point of Contact (POC) for IT Hiring and space projects implemented by FMSS that impacted IT employees.
Reviewed documents from FMSS for (7) Strategic Facility Plan (SFP) Projects from various Field PODs impacting 44 IT employees. Coordinated with managers to identify NBU employees to serve on the project team and represent their ACIO areas.
Serve as the Information Technology (IT) representative for the FMSS Space Advisory Group (SAG) meeting, FMSS National Customer Advocate meeting, DC Metro Safety Advisory Committee (SAC) Meetings, Deputy Commissioner of Operations Support (DCOS) and Top Level Organization and Office of Chief Operating Officer On/Off Boarding meetings.
Developed comprehensive reports using Archibus and FMSS Space Availability Report (SAR) to determine vacancies in Field PODs and IT personnel count by building to share monthly with management and/or ACIO POC/Designee.
Facilitated strong relationships with stakeholders including ACIO POCs/Designee and team members to promote collaboration and teamwork.
Optimized project management practices, leading to increased success rates and timely completion of projects.
Management Program Analyst
Internal Revenue Service, IRS
09.2012 - 01.2017
Information Technology - Management Services - Administrative Management Office (AMO)
Served as Team Leader to the ACIO Space Points of Contact (SPOCs) providing leadership and guidance ensuring 100% of work assignments were completed in a timely manner.
Facilitated strong relationships with stakeholders including ACIO POCs/Designee and team members to promote collaboration and teamwork.
Optimized project management practices, leading to increased success rates and timely completion of Space projects and IT Shared Workstation Initiative (SWI).
Developed and managed the IT Frontline and Senior Managerial needs list. Identified and assigned office locations based on vacancies on an ACIO assigned floor.
Identified and Coordinated space assignments for IT Candidate Development Program (CDP) and IT Executives in New Carrollton Federal Building (NCFB).
Management Program Analyst GS-343-14
Internal Revenue Service, IRS
08.2007 - 09.2012
Information Technology - Applications Development (AD)
Served as the AD POC for hiring. Met bi-weekly with FMSS to obtain workstation assignments for AD hires scheduled to Enter on Duty (EOD). Developed spreadsheet for dissemination to the AD Domain contacts providing AD Domain name, new hire name and workstation assignment.
Responsible for initiating position builds in HR Connect for job announcements being posted in Applications Development.
Facilitated strong relationships with stakeholders including AD domain POCs, FMSS, HR PASS Team members to promote collaboration and teamwork.
Served as the Program manager for the Management Official (MO) ensuring all MO plans were moving along through the process in HR Connect. Ran reports and sent to AD managers making them aware of employees plans not being in final stage of Plan Approved. Provided due date in which the action needed to be completed.
Education
High School Diploma -
Wicomico Senior High School
Salisbury
06-1988
Skills
Policy analysis
Organizational development
Innovation and creativity
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Effective communication
Project management
Excellent communication
Professionalism
Analytical thinking
Accomplishments
Collaborated with team of 10 in the development of the B3 Collaborative Space in NCFB.
Achieved the successful onboarding of 363 IT new hires for FY25 by completing 100% with accuracy and efficiency prior to the hiring freeze.
I have consistently "Exceeded" in my Annual Management Official End of Year (EOY) Performance Appraisals.