Maria Amada Rivera
Patient Access Represenative
Kissimmee,FL
Summary
Hardworking and passionate with experience in customer service support specialist. Skilled in registration scheduling, data entry, medical billing and coding. Strong ability to multitask in fast paced environment assuring accuracy and excellent service. Fluent in English and Spanish. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
Work History
Patient Access Representative
AdventHealth Heart of Florida
11.2015 - Current
- Patient registration processes to enhance operational efficiency.
- Assisted patients with inquiries, ensuring timely resolution and exceptional service delivery.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
Office Manager
VMR Truck Holding Corp
12.2013 - 01.2016
- Oversaw daily office operations, ensuring efficient workflow and productivity.
- Developed and implemented organizational systems to enhance file management and data retrieval.
- Coordinated communication between drivers and dispatch and information sharing.
- Managed vendor relationships, negotiating contracts.
- Maintained accurate financial records by payable/receivable transactions.
- Assisted in the recruitment process, conducting interviews and onboarding new employees.
- Completed payroll accurately and timely to meet employee expectations.
Front Office Manager
Dr Debra Price MDPA
08.2003 - 11.2013
- Directed front office operations, ensuring seamless patient flow and optimal service delivery.
- Implemented efficient scheduling systems to enhance appointment management and reduce wait times.
- Developed standard operating procedures to improve administrative processes and enhance patient experience.
- Managed electronic health record (EHR) systems, ensuring data accuracy and compliance with regulations.
- Oversaw financial transactions and billing processes, maintaining accuracy in patient accounts and collections.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports and payment processing.
- Resolved patient complaints professionally, maintaining positive relationships with patients for future business opportunities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Maintained a clean and organized work environment.
- Developed and enforced front office policies that ensured consistent and high-quality patient experience.
- Analyzed medical records to assign accurate ICD-10 and CPT codes.
- Collaborated with healthcare providers to clarify diagnoses and treatment plans.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Supported the implementation of electronic health record systems, simplifying the coding process.
- Minimized errors by providing ongoing feedback to clinical staff regarding proper documentation practices.
Office Assistant
Baptist Hospital of Miami
09.1999 - 03.2002
- Coordinated scheduling for meetings, maximizing staff availability.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Coordinated supply orders, ensuring timely availability of medical materials and office supplies.
Education
Certificate of Technical Studies - Accounting And Finance
Miami Dade College
Miami, FL 01.1996 - 09.1998
High School Diploma -
South Dade High School
Miami, FL05-1991
Skills
- Customer service
- HIPAA compliance
- Multitasking and organization
- Registration and admissions
- Medical terminology
- EMR
- Insurance billing
- Eligibility determination
- English and Spanish fluency
- Friendly and outgoing
- Data entry
- Medical coding
- Privacy regulations knowledge
- Punctual and hardworking
- Payment collection
Languages
English
Native or Bilingual
Timeline
Patient Access Representative
AdventHealth Heart of Florida
11.2015 - Current
Office Manager
VMR Truck Holding Corp
12.2013 - 01.2016
Front Office Manager
Dr Debra Price MDPA
08.2003 - 11.2013
Office Assistant
Baptist Hospital of Miami
09.1999 - 03.2002
Certificate of Technical Studies - Accounting And Finance
Miami Dade College
01.1996 - 09.1998
High School Diploma -
South Dade High School