Maria A. Roman
Queens,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Webmaster
DOE - Public Schools Athletic League
05.2008 - Current
- Troubleshot issues with websites and fixed scripting and use issues.
- Maintained exceptional customer service ratings for company on [PSAL] website.
- Engaged with clients to plan and optimize site issues and queries.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- Implemented changes and integrated requested elements to streamline business operations.
- Trained support staff in site implementation, updating and maintenance procedures.
- Worked with art directors to create dynamic websites.
- Suggested improvements to content to enhance quality and accuracy.
Point of Service Client Manager
DOE - School Food Services
08.2006 - 05.2008
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained client files, records of client interactions, client notes, and other information.
- Established performance and service goals and held associates accountable for individual performance.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
Education
Bachelor of Science - Hospitality Administration And Management
New York City College of Technology of The City University of New York
Brooklyn, NY01.1998
Skills
- Website Optimization
- Web Development Projects
- Social Media
- Website Updating
- Organization
- Project Management
- Social Media Management
- HTML
- Technical Support
- Project Management
- Training and Mentoring
- One Call Resolution
- New Hire On-Boarding
- Training Methods
- Staff Development Plans
Languages
Spanish
Limited Working
Timeline
Webmaster
DOE - Public Schools Athletic League
05.2008 - Current
Point of Service Client Manager
DOE - School Food Services
08.2006 - 05.2008
Bachelor of Science - Hospitality Administration And Management
New York City College of Technology of The City University of New York
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