Maria Adelle Berrios Lopez
Rochester
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Mantenimiento
Mangual Cleaning
Rio Piedras
10.2021 - 05.2022
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
Ventas Personalizadas
Adelle’s Cactus & Succulentas
Humacao
02.2020 - 10.2021
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Cocinera
Tripletas del Este
Humacao
05.2007 - 07.2010
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Used standardized recipes and other instructions to prepare food.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
Ayudante de Maestra
Head Start Program
Humacao
08.2006 - 05.2007
- Assisted in creating engaging educational activities for young children.
- Monitored student behavior and provided guidance during activities.
- Collaborated with staff to develop individualized learning plans for students.
- Organized and maintained a safe, clean, and welcoming classroom environment.
- Supervised children and participated with children in activities.
- Provided one-on-one support for special needs students.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Provided one-on-one support to students requiring additional assistance.
- Supported classroom teacher in managing a diverse classroom of students.
Repostera
Adelle’s Deli
Humacao
02.2000 - 03.2007
- Crafted a variety of pastries, including cakes, tarts, and cookies.
- Developed new recipes to enhance the dessert menu offerings.
- Ensured cleanliness and organization of the pastry station daily.
- Monitored baking times and temperatures to maintain product quality consistently.
- Assisted in menu planning for all pastry items.
- Decorated cakes with intricate designs and patterns.
- Assisted in designing pastry displays for special events and promotions.
- Coached new staff on policies, procedures and performance strategies.
- Calculated and adjusted baking times and temperatures for different oven types, ensuring consistent results.
- Conducted recipe testing and modification to improve taste and texture of baked goods.
Education
GED -
Programa De Educación De Adultos
Las Piedras, Puerto Rico 06-2000
Neo Esthetique
Skills
- Customer service
- Process optimization
- Task prioritization
- Team collaboration
Timeline
Mantenimiento
Mangual Cleaning
10.2021 - 05.2022
Ventas Personalizadas
Adelle’s Cactus & Succulentas
02.2020 - 10.2021
Cocinera
Tripletas del Este
05.2007 - 07.2010
Ayudante de Maestra
Head Start Program
08.2006 - 05.2007
Repostera
Adelle’s Deli
02.2000 - 03.2007
GED -
Programa De Educación De Adultos
Neo Esthetique
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