MARIA GUTIERREZ ALVARADO
Pasadena,CA
Summary
Dynamic airline professional with over five years of customer service experience and three years dedicated to ground operations and safety compliance. Proven ability to solve problems under pressure while fostering team success in fast-paced airport environments. Committed to enhancing operational efficiency and ensuring the highest standards of service excellence. Eager to leverage leadership skills to guide teams in delivering a seamless, safe, and enjoyable passenger experience within a caring and inclusive company culture.
Overview
9
9
years of professional experience
Work History
CSA Lead
Alaska Airline
Los Angeles, CA
01.2022 - Current
- Achieved high levels of guest satisfaction by streamlining check-in and rebooking procedures. Delivered prompt and professional resolutions to customer complaints, fostering a welcoming environment for all travelers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Collaborated with team members to achieve daily targets and optimize workflow efficiency.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Cashier
Long Beach BMW
CA
01.2020 - 01.2022
- Oversaw service department operations as head cashier. Collaborated with clients and team to verify services rendered. Managed payment transactions while ensuring accuracy in guest receipts and departmental invoices.
BDC Sales
Manhattan Beach Toyota
CA
01.2019 - 01.2020
- Achieved effective client interactions by streamlining appointment coordination through preferred communication methods. Enhanced customer reporting processes, resulting in improved data accuracy and accessibility.
BDC Sales
Mckenna BMW
Norwalk, CA
01.2017 - 01.2019
- Achieved successful client interactions through online communication channels, leading to scheduled test drives. Leveraged extensive product knowledge across BMW, Audi, and Porsche to support sales efforts. Optimized client information management through effective use of CRM systems.
Education
High School Diploma -
Downey Adult School
DowneyNo Degree -
East Los Angeles College
Monterey Park, CASkills
- Client relationship management
- Product knowledge and sales experience
- Record keeping and bilingual communication
- Complaint handling
- Guest services
- Customer relationship management (CRM)
- POS system operation
- Appointment scheduling
- Inbound and outbound calling
- Complaint escalation
- Calm and professional under pressure
- Teamwork and collaboration
Languages
Spanish
Timeline
CSA Lead
Alaska Airline
01.2022 - Current
Cashier
Long Beach BMW
01.2020 - 01.2022
BDC Sales
Manhattan Beach Toyota
01.2019 - 01.2020
BDC Sales
Mckenna BMW
01.2017 - 01.2019
High School Diploma -
Downey Adult School
No Degree -
East Los Angeles College