Maria Alejandra Berrios
Miami,FL
Summary
Sociable server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Overview
5
5
years of professional experience
Work History
Bartender
Zeru
Miami, FL
01.2023 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Cleansed glasses with sanitizing solution after each use.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Attended regular training sessions to stay updated on new products or trends.
- Adhered to state regulations regarding serving alcohol responsibly.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Poured wine, beer and cocktails for patrons.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Made friendly conversation with customers to provide enjoyable bar experience.
Assistant Floor Manager
Paperfish sushi Espanola Way
Miami Beach, FL
11.2023 - 02.2024
- Provided guidance to floor staff on customer service standards.
- Resolved customer complaints in a timely manner.
- Cultivated a positive working environment for employees.
- Maintained accurate records of daily transactions, sales.
- Provided support to store manager during peak trading periods.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Bartender and Waitress
La Cerveceria de Barrio / oh Mexico
Miami Beach, FL
12.2018 - 01.2023
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
- Partnered with team members to efficiently serve food and beverages.
- Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
- Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
- Arranged each place setting attractively, using clean, chip-free plates and utensils.
- Greeted newly seated guests quickly and efficiently.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
- Reviewed identification for patrons before serving alcoholic drinks.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Processed customers' payments and provided receipts.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Bartender
BACHOUR BAR
Doral, FL
07.2020 - 07.2022
- Maintained cleanliness of service area by sweeping, mopping and organizing.
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Notated damages to vehicles to reduce exposure to risk and lawsuits.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Removed snow from common areas to create safe operating environment.
- Directed drivers to parking spots.
- Responded to questions about local area and company services.
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted frequent visitors by name and explained new promotions.
- Neatly sliced and pitted fruit for garnishing drinks.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
Education
High School Diploma -
Colegio Nuestra Señora Del Pilar
Venezuela07.2008
Lawyer - Political Science
University Santa Maria
Venezuela11.2015
Skills
- Table setting arrangements
- High-volume dining
- Buffet setup and takedown
- Food safety understanding
- Liquor, wine and food service
- Menu memorization
- Menu knowledge
- Point of Sale (POS) system operations
- Check payment processing
- Service prioritization
Timeline
Assistant Floor Manager
Paperfish sushi Espanola Way
11.2023 - 02.2024
Bartender
Zeru
01.2023 - Current
Bartender
BACHOUR BAR
07.2020 - 07.2022
Bartender and Waitress
La Cerveceria de Barrio / oh Mexico
12.2018 - 01.2023
High School Diploma -
Colegio Nuestra Señora Del Pilar
Lawyer - Political Science
University Santa Maria
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