Maria Alejandra Carmona Londoño
Plantation,FL
Summary
Multi-lingual Passenger Service Agent with fluency in Spanish and English. Background includes handling customer service, sales, and day-to-day requirements to keep airlines operations moving in a smooth manner. Knowledgeable about issuing tickets, assisting with boarding and managing ramp services. Good communication, organizational and conflict resolution skills. Highly developed skills in enforcing airline security and safety measures, gifted with the ability to quickly recognize signs of inconsistency in passengers and reporting such behavior to authorities.
Overview
11
11
years of professional experience
Work History
Ramp Agent (Bagroom AIC)
Delta Air Lines, Inc
Plantation, FL
07.2023 - Current
- Updated and maintained accurate records of baggage and cargo handling activities.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
Ramp Agent
Delta Air Lines, Inc
San Juan, PR
01.2020 - 03.2021
- Implemented company policies regarding baggage handling and customer service.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
Ramp Agent
DELTA AIR LINES
Queens, New York
10.2018 - 12.2019
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Operated conveyor belts, push-back tractors, and aircraft tugs daily.
- Protected customers' baggage from loss, theft and damage.
Passenger Service Agent
AEROMEXICO/COPA AIRLINES (DGS)
Queens, New York
01.2016 - 10.2018
- Collected baggage charges and accepted baggage for check-in.
- Greeted passengers and provided boarding instructions.
- Kept a close eye on security concerns and adhered to all related requirements.
- Managed gate, ramp and cabin services for each flight.
- Provided clients with assistance in preparing required travel documents and forms.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Processed reservations and issued travel and hotel vouchers.
- Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
Passenger Service Agent ( Pax Control)
AVIANCA (SWISSPORT)
Queens, New York
08.2014 - 01.2016
- Greeted passengers and provided boarding instructions.
- Collected baggage charges and accepted baggage for check-in.
- Processed reservations and issued travel and hotel vouchers.
- Managed gate, ramp and cabin services for each flight.
- Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
Education
Some College (No Degree) - Communication Studies
LaGuardia Community College of The City University of New York
Long Island City, NYSome College (No Degree) - Graphic Design
Jorge Tadeo Lozano
ColombiaSkills
- Flight logs proofing
- Check-in procedures
- Passenger assistance
- Issuing tickets
- Checking in passengers
- Telephone reception
- Enthusiastic, diligent, and excellent interpersonal skills
- Fluent in Spanish and English
- Willing to work with flexible schedules
- Familiar with several numbers of computer applications, Microsoft and IOS
Timeline
Ramp Agent (Bagroom AIC)
Delta Air Lines, Inc
07.2023 - Current
Ramp Agent
Delta Air Lines, Inc
01.2020 - 03.2021
Ramp Agent
DELTA AIR LINES
10.2018 - 12.2019
Passenger Service Agent
AEROMEXICO/COPA AIRLINES (DGS)
01.2016 - 10.2018
Passenger Service Agent ( Pax Control)
AVIANCA (SWISSPORT)
08.2014 - 01.2016
Some College (No Degree) - Communication Studies
LaGuardia Community College of The City University of New York
Some College (No Degree) - Graphic Design
Jorge Tadeo Lozano