Maria Alejandra Davila Velasquez
Scottsdale
Summary
Seeking a full-time position in International Business, Operations, or Merchant Support, where I can contribute my analytical skills, technical knowledge, and experience in global trade and payment processing.
Detail-oriented international business professional with over six years of experience in international trade operations and merchant support in the U.S. Payment processing. Skilled in troubleshooting, POS activation, logistics, document management, and cross-functional collaboration. Strong problem-solving abilities and the capacity to stay calm during high-pressure situations, such as fraud disputes, system outages, and merchant escalations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Merchant Support Representative
MICAMP SOLUTIONS
Scottsdale
04.2025 - Current
- Provide support in the U.S. Payment processing, including dual pricing and cash discount programs.
- Activate and manage POS terminals such as Dejavoo, Clover, PAX, and gateways such as NMI and Authorize.net.
- Troubleshoot terminal and gateway errors to minimize merchant downtime.
- Coordinate directly with Fiserv, one of the main payment processors in the U.S.
- Manage fraud-related cases, and guide merchants through secure processing procedures.
- Deliver quick solutions during outages, or urgent processing needs.
Operations Assistant
CONPAC S.A.
Lima
02.2019 - 04.2025
- Managed post-shipment documentation and international remittances.
- Produced statistical and operational reports related to anchovy fishing.
- Supported the drafting of contracts and agreements for fishmeal sales.
- Assisted in the preparation of reports for management reviews and meetings.
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
- Participated in team meetings to provide feedback on operational issues and solutions.
- Coordinated logistics, tracking, and document follow-up for international trade transactions.
Education
Bachelor's Degree - International Business
Enrique Guzmán Y Valle University
Lima, Peru09.2021
Skills
- Microsoft Office Suite
- Point of sale systems
- Payment processing and gateways
- Operational reporting
- Issue resolution
- Problem solving
- Customer relationship management
- Data confidentiality
- Team collaboration
- Multitasking abilities
- Critical thinking skills
- Conflict resolution strategies
- Customer support expertise
- Effective communication
- Analytical problem solving
- Creative problem solving
Certification
- Graduated in the top third of the class.
- 2nd place in the International Logistics Management Diploma.
- 2nd place in the Customs Clearance Assistant Course.
- Diploma in International Logistics.
Additional Information
Experience as a translator.
Personal Information
- Date of Birth: 07/27/96
- Gender: Female
Country Of Origin
Peru
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Merchant Support Representative
MICAMP SOLUTIONS
04.2025 - Current
Operations Assistant
CONPAC S.A.
02.2019 - 04.2025
Bachelor's Degree - International Business
Enrique Guzmán Y Valle University